Telephone Operator
Company: Cooper University Health Care
Location: Camden
Posted on: May 6, 2024
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Job Description:
About us At Cooper University Health Care, our commitment to
providing extraordinary health care begins with our team. Our
extraordinary professionals are continuously discovering clinical
innovations and enhanced access to the most up-to-date facilities,
equipment, technologies and research protocols. We have a
commitment to its employees by providing competitive rates and
compensation, a comprehensive employee benefits programs,
attractive working conditions, and the chance to build and explore
a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of
choice in South Jersey.
Short Description
Serve as the single point of contact to internal and external
customers to ensure easy and seamless access to physicians,
employees, patients, programs and services.
Handle Requests through various channels while utilizing numerous
databases simultaneously.
Relay incoming, outgoing, and interoffice calls to or from internal
and external customers in a 24/7 environment.
Manage multiple incoming phone lines; greet callers, answer routine
questions, forward calls and take messages.
Work the hospital's system pager and announce alerts using overhead
system.
Document, relay and route messages.
Experience Required2 years experience in a related role as a call
center operator, and/or answering service experience in a hospital,
large physician office, or related customer service field
preferredFamiliarity or experience handling Hospital Codes
preferred. Experience using an automated telephone console system
preferred.
Education RequirementsHS diploma or equivalent
Special RequirementsExcellent verbal communication and
interpersonal skills required. Must possess a strong social
orientation, ability to multi-task and handle high-stress
environment. Must be detail-oriented.
Knowledge of medical terminology preferred.
Computer skills required and proficiency in Microsoft Office
preferred.
Keywords: Cooper University Health Care, Camden , Telephone Operator, Other , Camden, New Jersey
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