IT Support Specialist
Company: Cooper University Health Care
Location: Camden
Posted on: May 6, 2024
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Job Description:
About us At Cooper University Health Care, our commitment to
providing extraordinary health care begins with our team. Our
extraordinary professionals are continuously discovering clinical
innovations and enhanced access to the most up-to-date facilities,
equipment, technologies and research protocols. We have a
commitment to its employees by providing competitive rates and
compensation, a comprehensive employee benefits programs,
attractive working conditions, and the chance to build and explore
a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of
choice in South Jersey.
Short Description: Provides support to Cooper University Hospital
including off-site hospital based ambulatory practices. Installs,
configures and responds to customer support calls for software,
hardware, peripherals, data network devices, smartphones, and all
equipment used for Cooper business. Troubleshoots and repairs
network connectivity issues; updates hardware inventory including
spare parts; replaces and removes old equipment; develops and
maintains technical documentation; interfaces with other IT teams
and service vendors to resolve problems. Has to work independently
with minimum supervision while handling problems and projects.Job
Essentials:
Installs and supports all desktop related hardware and software
Replaces and removes old hardware
Adheres to IT Business Practices and Project Methodology
Attends walkthroughs for new locations to support
Inventories existing/new equipment for replacement
Responsible for 24X7 on-call support
Participates in IT projects
Promptly retrieves calls from Remedy and initiates resolution;
Updates Remedy notes to include progress and communication
documentation; prioritizes problems by severity
Ensures that the customer is kept informed of the call and ticket
status through problem resolution
Tracks, prioritizes and documents IT requests
Maintains working knowledge of current equipment
Mentors new team members
Diagnoses software and hardware problems relating to the desktop
and networking environment
Identifies problems and repairs printers, desktops and
peripherals
Interfaces with IS and vendors to resolve issues onsite
Educates end users on technology
Keeps up-to-date on industry trends and continuously enhances
professional expertise and knowledge
Leaves calling card or note when servicing customer equipment in
their absence
Escalates to desktop manager repeat customer problems, and patterns
that are observed in order to analyze trends and address the core
problem
Other duties as assigned
Experience RequiredMinimum of 2 years experience in computer
hardware installation, maintenance and repair. Strong analytical,
technical and troubleshooting skills required. Customer focus and
positive, can-do approach is critical. Must have good
interpersonal, verbal and written communication skills
Education RequirementsA+ certificate, MCP (Microsoft Certified
Professional) or equivalent work experience preferred
Keywords: Cooper University Health Care, Camden , IT Support Specialist, Other , Camden, New Jersey
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