Store Team Lead
Company: Wild Fork Foods
Location: Cherry Hill
Posted on: May 8, 2024
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Job Description:
When becoming a Team Leader at Wild Fork, you will be supporting
store leadership by overseeing daily operations, delegating tasks,
monitoring the team's performance, and ensuring the store
objectives are met. As leadership support, you will foster
collaboration within the team and bring innovative strategies to
increase productivity.By thinking like customers and acting like
owners, you will also provide a Personal Chef experience to all
guests and train the sales leaders to do the same. We believe in
enjoying every step of your journey. If you have the Passion and
Hunger for growth, come nourish your career at Wild Fork and be
part of our growing family!Our Values: Determination, Simplicity,
Availability, Humility, Sincerity, Discipline,
OwnershipCompetencies: Training, Salesmanship and
LeadershipEssential Tasks and Responsibilities:Brand Experience-
Delivering best in class customer service.Deliver a Wild Fork
Personal Chef shopping experience to all customers and ensure all
team members have the knowledge and confidence to deliver best in
class customer service.Be a true subject matter expert in all our
product categories, having extensive knowledge of all our programs
and cascading this down to team members.Take ownership and be an
example to our Sales Leaders by conducting oneself as a Brand
Ambassador, showing passion for our people and customers.Show
determination to handle complaints from customers and partner with
Customer Service and QA as outlined in SOPs for customer
complaints.Ensure all employees adhere to the company s policies
and guidelines.Leading People - Sincerity in training and
developing our colleagues.Conduct on-the-job training for all new
joiners to work with discipline. Ensure they receive onboarding,
on-the-job training, complete online learning, product knowledge
training and understand the tools and goals of the
company.Collaborate with the SSL to ensure all new joiners schedule
allows for 2 weeks of shadowing and training.Lead continuous
training programs and promote full participation in the simplest
and most efficient ways (including but not limited to: Chew on
This, Wild Chef, Product Training, new processes, etc.)Attend
marketing and new product training calls, and work with the SSL to
ensure all employees receive the detailed information and training
on upcoming campaigns, products, events, etc.Collaborate with SSL
to evaluate employee performance and identify training needs.With
humility supervise and motivate Sales Leaders to perform their
best.Operational Excellence- Ownership- Committed to the results
and focuses on details.Assist the SSL in planning and implementing
exciting strategies to attract customers with local marketing for
the location.Coordinate daily customer service operations (e.g.,
sales processes, orders, inventory).Have a working knowledge of
company goals, KPIs and the store s performance and determination
to drive sales results. Track the progress of weekly, monthly,
quarterly, and annual objectives.Available to serve as the SSL s
support to cover activities in their absence, checking and
monitoring sales, KPIs, inventory activities, money handling,
marketing campaign updates, pricing, operational tasks etc.Monitor
and maintain store inventory, have working knowledge of on hand and
out of stock products to communicate to the team and the
customer.Execute other related duties as assigned.Physical Demands
and Work Environment:Physically able to exert up to 50 pounds of
forceOccasional exposure to extreme temperatures
walk-in freezersStand/walk for up to 8-10 hoursFrequent movement
within the store to access various departments, areas, and
productsBenefits & Perks:Medical, Dental & Vision Insurance401k
Retirement PlanHigher Education ProgramsVacation Time, Paid Holiday
& Birthday PTOMonthly Bonus PotentialWF Unlimited- Free
ShippingChew On This- One give away product a monthWild Chef -
Allowance per month to shop in our storeQualifications:Enjoy
interacting and engaging with customers and team members.Ability to
multi-task, while being attentive to customers and remaining
flexible to the needs of the businessThe availability to work a
flex schedule, working various hours and shifts, including early
mornings, evenings, weekends and holidays.Work with integrity as
part of a team towards a shared vision while respecting the
opinions of others.Takes initiative and is able to collaborate with
the SSL on the implementation of new ideas.Ability to retain
product knowledge, train, and lead peopleEnthusiasm and passion for
food and customer service preferredSystems capabilities
preferred:SAPOrder Management SystemsMicrosoft OfficeHigh school
degree or GED preferredPrevious retail supervisory experience
preferredEOE/Vets/Disability
Keywords: Wild Fork Foods, Camden , Store Team Lead, Other , Cherry Hill, New Jersey
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