SUPV COLLECTIONS - CBO - CCBO

Company: Cooper University Health Care
Location: Camden
Posted on: January 16, 2020

Job Description:

More information about this job:
Short Description:
Briefly explain the job's overall objective:
The PB Collections Specialist Supervisor will be accountable to act as a role model inspiring a culture of open communication and collaboration. The PB Collections Specialist Supervisor will be responsible for the daily supervision of Collections Specialist staff in a Highly Reliable central business office environment. The PB Supervisor will be accountable to assign and monitor daily account activity, track productivity and provide feedback to staff members. The PB Supervisor will perform quality assurance audits, providing feedback and documenting results. A key function of the role will be to provide direction to staff and build subject matter expertise within the team. The Supervisor will understand and follow a clear escalation path when presented with issues or opportunities for improvement.
Requirements of the Position:
--- Supervise Collection Specialist staff
--- Interview and participate in hiring of qualified staff members
--- Complete staff performance evaluations and develop improvement plans when needed
--- Coordinate the daily activities of staff, ensuring equitable distribution of work
--- Track team and individual productivity and provide feedback to staff and management
--- Conduct Quality Assurance audits providing feedback and identifying opportunities for improvement
--- Monitor, review and report on aging inventory
--- Identify claim denial and edit trends and escalate to management
--- Continually monitor operations and workflow for productivity improvement opportunities
--- Provide regular updates to business operations leadership
--- Ensure accounts are being resolved according to departmental best practices
--- Ability to provide excellent customer service and mentor staff to do the same
--- Work with various insurance carriers to ensure accurate and timely payments
--- Identify training and development needs of staff and coordinate efforts to ensure team members are current in process knowledge
--- Holds staff accountable to HR, Compliance and Department standards Special Requirements:
Scheduled Days / Hours: M-F 8AM-4:30PM High School Diploma or Equivalent required, some college preferred
3 - 5 years billing/patient accounting experience preferred 3+ years of proven work experience in a supervisory or leadership role preferredIn-depth knowledge of performance metrics and revenue cycle in a healthcare setting preferred Required License/Certifications/ Registration:
Other Qualifications: Excellent organizational and analytical skills
Ability to train, motivate and educate staff
Proficient with Microsoft Office Suite ( i.e. Excel, Word, PowerPoint )
Ability to analyze data
Excellent written and interpersonal communication skills
Detail oriented with the ability to prioritize and perform multiple tasks across systems

Keywords: Cooper University Health Care, Camden , SUPV COLLECTIONS - CBO - CCBO, Accounting, Auditing , Camden, New Jersey