Senior Claim Quality Assurance Director
Company: Chubb
Location: Philadelphia
Posted on: April 2, 2026
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Job Description:
Description As a member of the Claims Quality Assurance Team, a
person in this position is responsible for supporting continuous
improvement by measuring aggregate reviews and claims handling
performance. Responsibilities also include partnering with various
levels of internal and external claims management to analyze and
communicate findings to underwriting regional management, claims
management, and actuarial business partners. This position reports
to the AVP Quality Assurance manager. Roles and Responsibilities:
Assists in the selection of aggregate accounts on an annual basis
and develops a workflow for completing necessary tasks within the
allotted timeframe provided by underwriting. Performs a thorough
analysis of reserve adequacy for specifically designated Chubb
Global Casualty and Construction accounts, evaluates results and
translates findings into key areas of focus for the account and/or
Third-Party Administrator. Collaborates and functions as a liaison
with various internal underwriting branch managers and
underwriters. This position will determine if there are any known
issues with an account and use relevant information to determine
the approach for a specific aggregate review. Collaborates with
claim management in the development of meaningful action plans that
detail the tasks, resources, and timeframes necessary to improve
claim handling, when relevant. Leads aggregate reviews including
pre-work such as file selection and communication, assuring the
review process is proper and timely, and reporting at the
conclusion of the review. Provides training to Chubb managers in
the use of the quality review tool for results and analysis, and
Dashboard training to the field. Interact with multiple business
partners (Underwriting, Claims, Internal Audit, TPAs, and Accounts
as required. Strong contributor to the team, shares ideas,
corrective actions, or other QA collateral with the QA team and
across claims units, inclusive of Quality Assurance Reviews for
TPAs and internal reviews. Stays current within respective field(s)
of expertise, jurisdictional changes and relative licensing.
Qualifications Bachelor’s degree in related field or proven
insurance related experience. Multiple jurisdictional claims
handling experience. At least 5 years of experience in Workers’
Compensation. Insurance designation preferred. Skills and
Experience: Knowledge of Insurance Industry and Claims Handling
(TPA and Carrier perspective) Technical knowledge of the Workers
Compensation line of business. Excellent interpersonal, written and
verbal communication and problem resolution skills. Proficient
information systems understanding and skills, to include Microsoft
Office programs (Word, Excel, Access, and Power Point) and the
internet. Ability to collect, dissect, and analyze complex data
sets to identify root causes/trends. Ability to provide
consultation and advice to management on aggregate trending.
Ability to excel independently and in a team environment. Excellent
time management and organizational skills. Strong background in
Insurance Operations preferred. The pay range for the role is
$107,800 to $156,200. The specific offer will depend on an
applicant’s skills and other factors. This role may also be
eligible to participate in a discretionary annual incentive
program. Chubb offers a comprehensive benefits package, more
details on which can be found on our careers website . The
disclosed pay range estimate may be adjusted for the applicable
geographic differential for the location in which the position is
filled.
Keywords: Chubb, Camden , Senior Claim Quality Assurance Director, Accounting, Auditing , Philadelphia, New Jersey
