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Front Office Manager

Company: Legacy Vacation Club (Interactive)
Location: Brigantine
Posted on: April 4, 2021

Job Description:





Department: Front Office


Reports To: Resort Manager




FLSA Status: Exempt


Amount of Travel Required: 0%




Job Status: Full Time


Position(s) Supervised: All Front Office staff




COMPANY OVERVIEW
Legacy Vacation Resorts is a certified B Corp hospitality management company headquartered in Orlando, FL. Our corporate team leads the future of the hospitality industry in 8 properties across 4 states. We give customers the opportunity to rent or own at one or more of our 8 locations. Together, we bring an exceptional work-force dedicated to giving our guests and owners a perfect vacation experience.

POSITION SUMMARY
To manage front of the house operations ensuring that the highest standard of service and the best possible guest experience is maintained. Focusing on the mission statement and developing a culture that takes care of the environment and gives back to the community.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS
Essential Functions Statement(s)


  • Understand, teach, and enforce Legacy Vacation Club Front Office Standards Manual including the "Six Principles of the Front Office" as listed in the standards manual as well as the common area standards and in suite standards as it applies as well as Safety and Security standards and requirements
  • Must be able to respond to the property and be on call as business needs necessitate and in some cases 24 hours a day 7 days a week
  • Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest
  • Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Evaluate procedures and implement changes to enhance the guest experience
  • Ensure guest satisfaction by ensuring timely resolution for all guest inquiries
  • Work with Housekeeping and Maintenance on daily operations regards to guestroom
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Interview, select and train new team members
  • Timely complete all financials including but not limited to team member payroll, end of the month P & L, reconciliation of petty cash and monthly inventory
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Must be able to act as Resort Lead/MOD in all situations
  • Complete various additional tasks and assignments as needed/requested


    POSITION QUALIFICATIONS

    • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of



      • Communication, Oral - Ability to communicate effectively with others using the spoken
      • Communication, Written - Ability to communicate in writing clearly and
      • Customer Oriented - Ability to take care of the customers' needs while following company
      • Detail Oriented - Ability to pay attention to the minute details of a project or
      • Friendly - Ability to exhibit a cheerful demeanor toward
      • Interpersonal - Ability to get along well with a variety of personalities and
      • Patience - Ability to act calmly under stress and strain, and of not being hasty or
      • Problem Solving - Ability to find a solution for or to deal proactively with work-related
      • Self Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or
      • Tactful - Ability to show consideration for and maintain good relations with
      • Team Builder - Ability to convince a group of people to work toward a
      • Time Management - Ability to utilize the available time to organize and complete work within given
      • Working Under Pressure - Ability to complete assigned tasks under stressful


        SKILLS & ABILITIES

        • Demonstrated leadership success in previous
        • Ability to think critically and objectively and make quick decisions based on business
        • Skillful in project planning/tasks and able to prioritize projects/tasks.
        • Excellent written and verbal communication
        • Ability to work in an office environment as well as outside (heat and cold).
        • Ability to walk, stand and bend continuously throughout the
        • Bachelor's Degree or equivalent is
        • Minimum five years hotel management
        • Clean driving record and must be able to be insured under company insurance














          Stand


          C (Constantly)




          Walk


          C (Constantly)




          Sit


          O (Occasionally)




          Handling / Fingering


          F (Frequently)




          Reach Outward


          F (Frequently)




          Reach Above Shoulder


          O (Occasionally)




          Climb


          O (Occasionally)




          Crawl


          O (Occasionally)




          Squat or Kneel


          O (Occasionally)




          Bend


          O (Occasionally)













          PHYSICAL DEMANDS Lift/Carry




          10 lbs or less


          O (Occasionally)




          11-20 lbs


          O (Occasionally)




          21-50 lbs


          N (Not Applicable)




          51-100 lbs


          N (Not Applicable)




          Over 100 lbs


          N (Not Applicable)




          Push/Pull




          12 lbs or less


          O (Occasionally)




          13-25 lbs


          O (Occasionally)




          26-40 lbs


          N (Not Applicable)




          41-100 lbs


          N (Not Applicable)









          N (Not Applicable)


          Activity is not applicable to this occupation.




          O (Occasionally)


          Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)




          F (Frequently)


          Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)




          C (Constantly)


          Occupation requires this activity more than 66% of the time (5.5+ hrs/day)





          Other Physical Requirements WORK ENVIRONMENT Office and outdoors environment Vision (Near, Distance)
          Sense of Sound (normal hearing ranges)

          Team Member Name: Date:

          Team Member Signature:

          Manager Name: Date:

          Manager Signature:

          The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional

          functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

          "We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status."
          recblid 7bjn9oosdbyjcguff1sugqvah99iwq

Keywords: Legacy Vacation Club (Interactive), Camden , Front Office Manager, Administration, Clerical , Brigantine, New Jersey

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