CamdenRecruiter Since 2001
the smart solution for Camden jobs


Company: MGM Resorts International
Location: Atlantic City
Posted on: November 17, 2021

Job Description:

The Box Office Manager is responsible for the ongoing allocation of showroom and other event reservation inventories among different market segments in order to optimize customer mix and maximize yield.

  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the department and the property of Borgata.
  • Responsible for the direct supervision of box office operations.
  • Handle customer interactions in person and over the telephone to handle ticket transactions and ensure quality customer care.
  • Lead the configuration and on going administration of the ticketing management software application, as well as other elements supporting web-based self service.
  • Work with casino marketing, customer care and entertainment teams to create a mix forecast and ensure maximum utilization of facilities.
  • Identify and exploit opportunities presented by emerging trends in reservations, distribution and no-show activity.
  • Apply the intelligence gained through trend analysis to the preparation of operating budgets as we as to operational procedures.
  • Create of the overall box office reservations and ticket distribution operational plan to include authorship of procedural guidelines, communications strategy and requisite training materials.
  • Daily analysis of booking performance compared with overall supply; making changes as necessary to restricted and restricted seating areas and customer segments as dictated by current yield management principles.
  • Assist the customer care quality assurance team with agent evaluations, particularly where entertainment reservations functions and up-sell/cross-sell opportunities are concerned;
  • Identify and recommend opportunities for staff advancement as well as cases in need of retraining and /or disciplinary action.
  • Establish and manage ongoing relationships with distribution agencies and wholesalers (e.g. Ticketmaster and etc.).Job Requirements
    • Must be able to work extensively with employees in a coaching, mentoring, training and a disciplinary capacity.
    • Must be able to handle a high degree of administrative work which requires repetitive finger and wrist motion(keyboard data entry), as well as prolonged viewing of data on the computer monitor.
      • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
      • Bachelor's degree and/or 5 + years of directly related experience in casino hotel or related box office management role.
      • Strong knowledge of leading ticketing software applications (e.g. Ticketmaster, Showgate, Paciolan) along with proficiency with all MS office packages.
      • Proven ability to lead, direct, delegate and motivate others.
      • Demonstrate understanding of the complexities associated with the entertainment ticketing in a casino environment, as well as experience with self service applications.
      • Ability to identify emerging trends among complex, sometimes obscure data and articulate innovate, clear and proactive approaches to problem solving.

Keywords: MGM Resorts International, Camden , BOX OFFICE MANAGER - BORGATA, Administration, Clerical , Atlantic City, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Camden RSS job feeds