Box Office Representative FT (Borgata)
Company: MGM Resorts
Location: Atlantic City
Posted on: June 14, 2022
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Job Description:
POSITION PURPOSE:
It is primary responsibility of the Ticketing Representative to
perform a variety
of duties including ticket sales to all properties, for internal
shows, events, exhibits, and attractions. The Representative will
provide exceptional guest service, exceed guest expectations, cash
handling, and service recovery.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Sell tickets, upsell, cross sell and process ticket orders, will
call for shows, events, exhibits, and attractions for all
properties utilizing prompt and courteous service to all guests
* Perform ticket verification prior to entry into exhibit and
events
* Provide educated answers to guest questions, and able to furnish
detailed information regarding property facilities and services
* Resolve guest complaints within the scope of authority
* Utilize and balance a cash drawer and ticket sales with various
tender types
* Interpret and operate numerous computer and ticketing systems
with accuracy
* Answer multi-line telephones using proper etiquette
* Other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
* Excellent customer service skills as well as interpersonal skills
to deal effectively with all business contacts
* Effectively manage multiple tasks under pressure of deadlines in
fast pace environment
* Able to take initiative and exhibit flexibility
* Effectively communicate in English, in both written and oral
forms
MINIMUM REQUIREMENTS:
* Work varied shifts, to include weekends and holidays
PREFERRED:
* High school diploma or equivalent
* Six (6) months experience with customer service and cash
handling
* Ticketing experience
* Experience working in a similar resort setting
Location:
Atlantic City, New Jersey
Keywords: MGM Resorts, Camden , Box Office Representative FT (Borgata), Administration, Clerical , Atlantic City, New Jersey
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here to apply!
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