Veterans Preferred - Solution Engineer
Company: American Water
Location: Camden
Posted on: April 5, 2021
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Job Description:
Military Veterans are Encouraged to Apply. Diversity of
backgrounds, ideas, thoughts, and experiences is vital to our
culture and the way we do business. Creating an environment where
differences are embraced and where every person feels engaged and
included makes us safer, stronger, and more successful. Founded in
1886, American Water is the largest and most geographically diverse
publicly traded U.S. water and wastewater utility company. With
headquarters in Camden, NJ, the company employs over 6,800dedicated
professionals who provide regulated and market-based drinking
water, wastewater and other related services to an estimated 15
million people in 46states. To learn more about American Water
andadditionalcareer opportunities, visit .Senior Solution Engineer
- HRISThe Senior Solution Engineer - Support HRIS is a key resource
within the Enterprise Systems Operations - Applications Operations
& Support team. This individual is part of a team responsible for
all second tier and third tier support after the IOC/Helpdesk
escalates incidents to the ESO group. The Sr Solution Engineer -
Support handles incidents, keeps associated ticketing systems
updated with latest classification and status, assures user
satisfaction, and ensures metrics goals are satisfied. This
individual manages personal activities to assure all work is
properly documented in the problem tracking system. The individual
updates status and closure with the user that reported the incident
and assures that all workarounds, resolutions, problem reporting
are updated and complete.The Sr Solution Engineer - Support follows
the problem management process including performing Root Cause
Analysis and identifying workarounds. The individual identifies
situations requiring application or system changes and notifies
senior team members and/or works with the Manager, ESO App Ops &
Support to ensure, where needed, bug fixes are identified,
prioritized, and planned. This individual is part of a team
responsible for the monitoring overall health and performance of
the applications including metrics collection, reporting, and
analysis.The Sr Solution Engineer - Support may participate in
projects with the functional and technical design preparation and
design reviews to provide expertise and to provide a Support
perspective to help assure that a quality, reliable, and
supportable system is being developed. Likewise, the individual may
review user procedures and training with an eye towards support
issues relating to incomplete training or documentation.
Additionally, the Solution Engineer - Support may review test plans
and may provide guidance in integration testing, where possible.
The objective is to provide personal expertise and to facilitate
the learning process in preparation for assuming support. Next, the
Solution Engineer - Support may monitors for thoroughness of
testing to minimize Support issues after implementation. Lastly,
this individual supports the project team in managing incidents and
defects during the Warranty period utilizing project personnel to
perform the support and receives knowledge transfer about the new
system from the project technical team in preparation for assuming
full responsibility.Key AccountabilitiesSolution Roadmap
Development Assist in the effort to develop plans that match
short-term and long-term business goals with specific solutions to
help meet those goals. The plan applies to enhance systems, new
system, or process or to an emerging business process or technology
solution. Working with the line of business leaders and industry
experts, ensure the plans help 1) reach a consensus about a set of
needs and the solutions required to satisfy those needs, 2) provide
a mechanism to help forecast solutioning, and 3) provide a
framework to help plan and coordinate solution development Team
Development Participate in team development while being accountable
for commitments, removing roadblocks for team members work;
leveraging organizational resources to improve capacity for project
work; and mentoring and developing team members. Promote
empowerment of the team, ensure that peer team members are fully
engaged in the project and making a meaningful contribution, and
encourage a sustainable pace with high levels of quality for the
team. Perform as a team of creative solution developers who partner
with business users to solve business problems and meet business
goals Solution Expertise Work to become a specialist in a
particular field of knowledge [this may be a business/functional
area, process domain and/or systems] and provide detailed
information and advice as necessary in that specialization in order
to achieve business outcomes Help to develop and/or promote
solutions which support the business requirements within their area
of expertise. Be accountable for specific deliverables in relation
to software or web development and/or support Key Accountabilities
- ContinuedEnterprise Systems Operations & Support Support the peer
Technology & Innovation teams in managing customer expectations for
project deliverables, managing stakeholder communications, and
helping to implement an effective system of project governance.
Engage closely with business partners to understand what business
objectives they want to accomplish through solutions enablement and
then work with the peer T&I teams & partners to ensure the
solutions reach successful implementation of busines results
Knowledge/Skills Working knowledge of digital technologies,
enterprise systems, and applicability for the water and wastewater
industries. Experience with specific enterprise systems, process
domains, and/or a small set of interdisciplinary specialties [e.g.,
HTR, P2P, R2P, EAM, MTC, general ERP and/or SAP, PowerPlan,
Hyperion, SuccessFactors] and/or knowledge of a particular
specialty area. Demonstrated ability to apply these solutions to
solve problems in a business environment with multi-function teams
with some guidance. Good decision-making ability, balancing what is
right with what is realistic Flexibility to adjust to multiple
demands, shifting priorities, ambiguity, and rapid change Ability
to lead through influence and to deliver results through others
while overcoming obstacles to success Possesses a high energy
level, sense of urgency, decisiveness, and an ability to work well
under pressure Ability to work and team with a multitude of
different people from various lines of business as well as within
Technology & Innovation Good verbal and written communication
skills for a wide variety of audiences including proven ability to
deliver internal presentations Have a creative approach to problem
solving with the ability to focus on details while simultaneously
maintaining the "big picture" view Experience/Education Bachelors
or advanced degree in Computer Science, Information Systems,
Accounting, Finance, or Business from an accredited institution or
equivalent Master's degree preferred Travel RequirementsAs
necessary, up to 10%Competencies Champions safetyCustomer
obsessedCultivates innovationNimble learningDrives
ResultsCollaboratesJoin American Water...We Keep Life Flowing-----
-American Water is firmly committed to Equal Employment Opportunity
(EEO) and prohibits employment discrimination for employees and
applicants based on his or her age, race, color, pregnancy, gender,
gender identity, sexual orientation, national origin, religion,
marital status, citizenship, or because he or she is an individual
with a disability, protected veteran or other status protected by
federal, state, and local laws.
Keywords: American Water, Camden , Veterans Preferred - Solution Engineer, Engineering , Camden, New Jersey
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