Field Service Engineer

Company: Orion Talent
Location: New York
Posted on: April 19, 2024

Job Description:

Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Field Service Engineer position with a company that designs and manufactures lighting controls and systems for both residential and commercial applications.

Position Details
Location: Greater NYC area
Pay: $73K-$79K base based on experience + car package + bonus incentives + relocation
Travel: Up to 30% with most service in great metro NYC areas
Shift: Daytime hours Mon-Fri
Benefits: Medical, dental, vision, 401K, profit sharing

Position Description
As a Field Service Engineer, you will be a key part of the expanding Field Service team as the company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of the company's customer-focused business model as customers are the foundation of their business. Responsibilities will include:
--- Deliver exemplary customer service to customers in the field.
--- Become proficient in servicing all Systems while following field service procedures.
--- Troubleshoot and repair commercial system installations.
--- Coordinate with on-site contractors and facility managers to ensure proper system installation.
--- Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades).
--- Serve as a technical expert for legacy systems and products.
--- Stay aligned to the company's culture and values - Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

Position Requirements
--- Veteran profile: ET, EM, any nuke. Good personality, motivated, customer service focus, and excellent communication skills.
--- Must have a drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology.

Keywords: Orion Talent, Camden , Field Service Engineer, Engineering , New York, New Jersey