Senior Vice President- Chief Experience Officer
Company: COOPER PEDIATRICS
Location: Camden
Posted on: February 22, 2021
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Job Description:
Senior Vice President- Chief Experience OfficerApply Job ID
53671 Job Type Full Time Shift Day Specialty Leadership Short
Description
The Chief Experience Officer is responsible for developing,
leading, monitoring and modifying the overall organizational
approach toward improving the experience for our patients/families,
engaging our physicians, APP and team members and promoting a
culture of excellence within the health system. The key
responsibilities will be to achieve measurable results; identify
improvement priorities based on relevant patient experience data;
improve workflows that prevent easy navigation across care
processes; understands the pain and gain points that limit
experience and how to address; participate in digital and marketing
strategies (mobile first) and partners with the Chief Human
Resources Officer to develop strategies to accelerate team
engagements. The SVP will lead Patient Relations, Volunteers,
Pastoral Care and Hospital-based Welcome Desk teams. In addition-
the executive will provide oversight of the Access Center Journey
road map developed with key stakeholders and follow established
Guiding Principles for Future-State Models. The SVP will lead
organizational-wide efforts to expand, modernize and optimize the
Patient Access operations and Access Business Services. The
Executive will provide strategic leadership for organization-wide
analytics efforts aimed at enabling the organization to increasing
value from existing data assets. The leader will provide the
overall strategic direction for data management, reporting and
analytics as well as the advisory services necessary to facilitate
the proper interpretation and use of the information
disseminated.
Special Requirements
Education: Master's degree in Healthcare, Business Administration,
Data Science or closely related field required Experience: 7-10
years of leadership experience in a complex multi-entity healthcare
system with extensive interactions with all levels of management
and staff Five or more years of progressive experience in leading
cross-functional teams and enterprise-wide programs; and working
effectively in a matrixed organization through influence
Comprehensive knowledge of initiating, driving and sustain improved
patient/customer satisfaction/experience and an understanding of
patient access metrics & strategy Able to demonstrate a proven
track record as an organizational change agent Proven data
literacy- ability to describe business use cases, data sources and
analytical approaches as well as the ability to translate between
executives, operations and Information Technology stakeholders
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Keywords: COOPER PEDIATRICS, Camden , Senior Vice President- Chief Experience Officer, Executive , Camden, New Jersey
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