Senior Vice President- Chief Experience Officer
Company: COOPER PEDIATRICS
Location: Camden
Posted on: February 22, 2021
|
|
|
Job Description:
Senior Vice President- Chief Experience OfficerApply Job ID
53671 Job Type Full Time Shift Day Specialty Leadership Short
Description
The Chief Experience Officer is responsible for developing,
leading, monitoring and modifying the overall organizational
approach toward improving the experience for our patients/families,
engaging our physicians, APP and team members and promoting a
culture of excellence within the health system. The key
responsibilities will be to achieve measurable results; identify
improvement priorities based on relevant patient experience data;
improve workflows that prevent easy navigation across care
processes; understands the pain and gain points that limit
experience and how to address; participate in digital and marketing
strategies (mobile first) and partners with the Chief Human
Resources Officer to develop strategies to accelerate team
engagements. The SVP will lead Patient Relations, Volunteers,
Pastoral Care and Hospital-based Welcome Desk teams. In addition-
the executive will provide oversight of the Access Center Journey
road map developed with key stakeholders and follow established
Guiding Principles for Future-State Models. The SVP will lead
organizational-wide efforts to expand, modernize and optimize the
Patient Access operations and Access Business Services. The
Executive will provide strategic leadership for organization-wide
analytics efforts aimed at enabling the organization to increasing
value from existing data assets. The leader will provide the
overall strategic direction for data management, reporting and
analytics as well as the advisory services necessary to facilitate
the proper interpretation and use of the information
disseminated.
Special Requirements
Education: Master's degree in Healthcare, Business Administration,
Data Science or closely related field required Experience: 7-10
years of leadership experience in a complex multi-entity healthcare
system with extensive interactions with all levels of management
and staff Five or more years of progressive experience in leading
cross-functional teams and enterprise-wide programs; and working
effectively in a matrixed organization through influence
Comprehensive knowledge of initiating, driving and sustain improved
patient/customer satisfaction/experience and an understanding of
patient access metrics & strategy Able to demonstrate a proven
track record as an organizational change agent Proven data
literacy- ability to describe business use cases, data sources and
analytical approaches as well as the ability to translate between
executives, operations and Information Technology stakeholders
Apply Search for a category, location, or category/location pair,
select a term from the list of suggestions, and click "Add".
Category Location
Keywords: COOPER PEDIATRICS, Camden , Senior Vice President- Chief Experience Officer, Executive , Camden, New Jersey
|
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsSr. Product Manager - Ad Platform Commercialization Description: Job Summary:DMED Ad Platforms is responsible for delivering global adverting technology solutions for Disney's Linear and Addressable channels, brands and streaming services. With unmatched scale, premium (more...) Company: Disney Media & Entertainment Distribution Location: Hempstead Posted on: 03/4/2021 Restaurant Manager Description: Overview: When working at Cracker Barrel, you will enjoy a fast-paced, family environment, where we treat every guest as a guest in our own home. You'll be Pleasing People with our Company: Cracker Barrel Old Country Store Location: Lancaster Posted on: 03/4/2021 Senior Manager - Project Management Office Description: Marsh McClennan is seeking candidates for the following position based in the Hoboken OfficeSenior Manager Project Management Office - Corporate Information Solutions TeamWhat can you expect The Senior (more...) Company: Marsh and McLennan Location: Hoboken Posted on: 03/4/2021 Sr. Finance Compliance Manager, EFD Description: Job Description br br Johnson Johnson is currently recruiting for a Senior Finance Compliance Manager in the Enterprise Finance Design group. This position is responsible for supporting the Global (more...) Company: Johnson & Johnson Location: New Brunswick Posted on: 03/4/2021 Senior Director I, Software Engineering (Store No8 - Assistant General Manager, Perpetual Inventory) Description: https://www.indeed.com/rc/gd/job Company: Patelco Credit Union Location: Hoboken Posted on: 03/4/2021 Assistant Manager Description: In a world full of quick service options, Arby's is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arby's, it will be more (more...) Company: Arby's Location: Vineland Posted on: 03/4/2021 Director - Projects Description: Sorry--- The job you are trying to applied for has been filled Maybe you would like to consider the Categories below : Equal Employment Affirmative Action Policy: Cognizant is an equal opportunity employer. (more...) Company: Cognizant Location: Hoboken Posted on: 03/4/2021 Vendor Management Specialist Description: The Vendor Management Specialist is responsible for coordinating vendor relationships and Third-Party oversight through the on-boarding/off-boarding process.Responsibilities Company: Valley Bank Location: Wayne Posted on: 03/4/2021 HVAC Sales Manager Description: A top-tier HVAC company in Long Island, New York is seeking multiple outside HVAC Sales Managers for their Long Island Territories. br This is a permanent position. It will Company: Social Capital Resources Location: Hempstead Posted on: 03/4/2021 Director of Clinic Operations and Provider Relations Description: Director of Clinic Operations, Moun Vernon, OR Excellent client in Eastern Oregon seeks a seasoned experienced Director of Clinic Operations and Provider Relations. Company: MGMA Location: Mount Vernon Posted on: 03/4/2021 |
