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Senior Vice President- Chief Experience Officer

Company: COOPER PEDIATRICS
Location: Camden
Posted on: February 22, 2021

Job Description:

Senior Vice President- Chief Experience OfficerApply Job ID 53671 Job Type Full Time Shift Day Specialty Leadership Short Description

The Chief Experience Officer is responsible for developing, leading, monitoring and modifying the overall organizational approach toward improving the experience for our patients/families, engaging our physicians, APP and team members and promoting a culture of excellence within the health system. The key responsibilities will be to achieve measurable results; identify improvement priorities based on relevant patient experience data; improve workflows that prevent easy navigation across care processes; understands the pain and gain points that limit experience and how to address; participate in digital and marketing strategies (mobile first) and partners with the Chief Human Resources Officer to develop strategies to accelerate team engagements. The SVP will lead Patient Relations, Volunteers, Pastoral Care and Hospital-based Welcome Desk teams. In addition- the executive will provide oversight of the Access Center Journey road map developed with key stakeholders and follow established Guiding Principles for Future-State Models. The SVP will lead organizational-wide efforts to expand, modernize and optimize the Patient Access operations and Access Business Services. The Executive will provide strategic leadership for organization-wide analytics efforts aimed at enabling the organization to increasing value from existing data assets. The leader will provide the overall strategic direction for data management, reporting and analytics as well as the advisory services necessary to facilitate the proper interpretation and use of the information disseminated.
Special Requirements

Education: Master's degree in Healthcare, Business Administration, Data Science or closely related field required Experience: 7-10 years of leadership experience in a complex multi-entity healthcare system with extensive interactions with all levels of management and staff Five or more years of progressive experience in leading cross-functional teams and enterprise-wide programs; and working effectively in a matrixed organization through influence Comprehensive knowledge of initiating, driving and sustain improved patient/customer satisfaction/experience and an understanding of patient access metrics & strategy Able to demonstrate a proven track record as an organizational change agent Proven data literacy- ability to describe business use cases, data sources and analytical approaches as well as the ability to translate between executives, operations and Information Technology stakeholders Apply Search for a category, location, or category/location pair, select a term from the list of suggestions, and click "Add". Category Location

  • Professional, Camden, New Jersey, United States Remove Physician Referrals and Appointments:800.8.COOPER (800.826.6737) This website is for informational purposes only and not intended as medical advice or a substitute for a consultation with a professional healthcare provider.

Keywords: COOPER PEDIATRICS, Camden , Senior Vice President- Chief Experience Officer, Executive , Camden, New Jersey

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