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JUNIOR VIP ACCOUNT MANAGER

Company: Resorts Casino Hotel
Location: Atlantic City
Posted on: January 15, 2022

Job Description:

Must be fully vaccinated. **Resorts Digital, LLC is looking to fill the position of Junior VIP Account Manager. The ideal candidate will have experience managing VIP accounts, customer retention, and have knowledge of online casino and sports betting. This position is responsible for developing strong and lasting relationships with high valued players through in-bound and out-bound communications as well as face-to-face contact.Provides VIP customers with an industry leading customer service and gaming experience tailored to their specific preferences.Builds strong relationships with ResortsCasino.com and MoheganSunCasino.com VIP customers via inbound and outbound communications and face-to-face contact.Maintains and manages a database of mid and high-level VIP customers and serves as their day to day point of contact.Monitors individual player performance and ensures that bonuses, gifts, and hospitality invitations are offered in accordance with company guidelines.Analyzes player behavior and nurture potential VIP customers through proactive and reactive outbound contact.Assist Senior VIP Manager in implementing and operating programs to move potential VIP customers higher in the loyalty program.Work closely with the Senior VIP Manager and Player Support Team to ensure all player needs are addressed in a timely manner.Communicate with and respond to queries, requests, and complaints from VIP customers.Make recommendations to the Senior VIP Manager regarding improvement of Internet Gaming processes and services to avoid customer dissatisfaction and service failures and developing new programs to increase VIP program success.Observe activities and programs related to the bricks and mortar operations, especially in the areas of marketing, customer service and public relations, to provide an online customer experience consistent with the bricks and mortar customer experience.Work closely with the Senior VIP Manager, CRM team and other departments to assist with promotions, events, campaigns and other various projects and initiatives.Assist Senior VIP Manager to satisfy all reporting and requirements.Performs other duties as assigned.High school diploma or equivalent required.Experience in Casino/Sports Betting or Online Gaming highly desired.Three to 4 years' experience in online or B&M casino experience a valued asset but not required.Knowledge of principles and practices of operations, promotions, VIP services and marketing in a guest service-oriented environment.Knowledge and understanding on the variousgames, strategies, and patters in the online gaming industry.High level of integrity.Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.Exceptional organizational, communication, and time management skills.Ability to handle multiple projects simultaneously.Experience working in a regulated working environment.Strong interpersonal skills and unwavering in the areas of diplomacy and professionalism are critical to success in this position.Ability to work independently and contribute to a team environment.Proficiency in Microsoft Office Suite required.Scheduling flexibility is a must.** All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations. ESSENTIAL PHYSICAL FUNCTIONS (C) Standing (C) Walking (C) Sitting(O) Kneeling (O) Running (O) Lifting Max Weight: 20 lbs(O) Pushing Max Weight: 20 lbs(O) Pulling Max Weight: 20 lbs(O) Carrying Max Weight: 20 lbs(O) Bending (N) Stooping (O) Climbing Stairs (N) Climbing Ladders Max Height: N/A(N) Working at a Height Level Above The Floor Max Height: N/A(C) Finger Dexterity (C) Full Use of Both Hands (N) Crawling (N) Balancing (N) Throwing(N) Twisting(N) Reaching Max Height: N/A (O) Driving(N) Working On or With Moving Machinery(O) Working at Rapid Work Speed (O) Working in Isolation(C) Working Around People (C) Hearing Conversation(N) Hearing High Acuity (F) Speaking Clearly (F) Seeing Near(F) Seeing Far (O) Seeing - Depth Perception(C) Seeing - Color VisionESSENTIAL MENTAL FUNCTIONS(C) Writing English (C) Reading English(C) Speaking English (C) Working under Pressure/Stress (C) Speaking With Guests/Customers (C) Speaking With Employees (F) Working with Basic Math Skills (C) Making Decisions Based On Facts(C) Making Decisions Based On Data (O) Making Decisions Based On Personal Judgment (C) Making Accurate Measurements According To Set Standards (C) Planning and/or Supervising the Activities Others ESSENTIAL INTERACTIVE FUNCTIONS (O) Working under Close Supervision(F) Working under Minimal Supervision(C) Working and Interacting With Management in a Professional and Courteous Manner (C) Working and Interacting With Co-Workers in a Professional and Courteous Manner (C) Working and Interacting With Guests in a Professional and Courteous Manner ESSENTIAL ENVIRONMENT FUNCTIONS (C) Working Inside (O) Working Outside (C) Working in a Fast Paced Environment (N) Exposed To Chemicals Describe:(N) Exposed To Dust, Fumes, Gases, Describe:(O) Exposed To Smoke(C) Exposed To Excessive Noise (O) Working in Dimly Lit Areas (O) Working in Sudden Marked Changes of Temperature and HumidityKeyNot Applicable (N)Occasional (O) Under 2 hoursFrequent (F) 2 hours to 5 hoursConstant (C) more than 5 hours

Keywords: Resorts Casino Hotel, Camden , JUNIOR VIP ACCOUNT MANAGER, Executive , Atlantic City, New Jersey

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