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Strategic Account Manager-Transportation Management

Company: NFI Industries
Location: Camden
Posted on: January 16, 2022

Job Description:

The Transportation Management Strategic Account Manager is responsible for the growth, process, customer engagement, customer satisfaction, and overall management of a strategic account or portfolio and the connecting NFI Account Manager's.

Essential Duties & Responsibilities:
High-level operational point-of-contact for one or many internal/external clients.

Escalation resource for customer corrective action situations.

Provides guidance and training to TM Coordinators, Sr Coordinators, and Account Managers.

Assists in the learning and development of all TM operations representatives.

Make client-based decisions for the betterment of the division and/or the broader NFI organization.

Initiate continuous improvement strategies that improve internal and external operations.

Oversee all daily procedures associated with one or many portfolios including the management of daily shipment activity, route guides, exception management and resolution, appointment scheduling, tracking initiatives, procure carrier spot-market capacity, and execute shipment optimization activities.

Manage carrier compliance and accountability through KPI's and score-carding processes

Consult and offer best practices through extensive knowledge of the supply chain market and your customer's network.

Identify opportunities to connect customers to other NFI divisions to improve their network and drive revenue to the broader organization.

Conduct quarterly business reviews (QBR) with your customer through several presentation methodologies.

Work with supply chain engineers and analysts to generate key performance indicators and create customer savings and growth opportunities.

Collaborates with TM director of operations to create and manage internal/external standard operating procedure (SOP) documentation.

Identifies opportunities for continuous process improvement that provides additional value to internal/external clients.

Gain familiarity with NFI departments such as Carrier Relations, Freight Audit/Payment, and Invoicing.

BA or BS degree required

Ability to facilitate responsibility and manage expectations

Minimum of 5-7 years of transportation-related industry experience with demonstrated acumen

Strong people management skills and experience

P&L knowledge and understanding

Excellent verbal and written communication skills

Strong problem-solving skills and ability to make decisions

Strong attention to detail with excellent follow-up skills

High level of business acumen and leadership qualities

Professional aptitude, presentation, and demeanor

Ability to meet/exceed time-sensitive deadlines

Ability to multitask

Ability to work collaboratively as part of a team

Ability to professionally interact with all levels of internal/external management

Availability to work flexible hours and travel based upon NFI and external client needs

Proficient with MS Applications (Word, Excel, PowerPoint)

Individual commitment to strengthen existing skillset and also acquiring new skills as required by the client or department demands

In-depth knowledge of TMS programs used for brokerage services

Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.

The health and wellbeing of our employees is of utmost importance to NFI. As a result, obtaining a full regimen of the COVID-19 vaccine is required to perform this role. If you are hired, we will require you to: 1) prove that you are fully vaccinated against COVID-19; or, 2) demonstrate that you have a valid religious or medical reason not to be vaccinated and can still perform the essential functions of your role with a reasonable accommodation

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process hired, no fee or payment of any kind will be paid.


Keywords: NFI Industries, Camden , Strategic Account Manager-Transportation Management, Executive , Camden, New Jersey

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