Incident Manager II

Company: The Judge Group
Location: Camden
Posted on: May 8, 2022

Job Description:

Location: Philadelphia, PADescription: Incident Manager Work type: hybridLocation: PhiladelphiaW2 contracted work- Incident management related to all managed services that Comcast provides for partners, some in US some in Canada and some in Europe- Wanting to build a team to 24/7 365 support for all the different partners and within all the different time zones- Any syndication partner can open an incident case, this is then working to resolve the issues; there are also higher severity incidents with major outages, also mid-tier severity, facilitate calls with engineering teams to resolve as quickly as possible. Looking for Background in related fields: - Worked well are former systems admins (windows or Linux), network engineers or those with helpdesk- Those with technical aptitude with understanding on modern cloud technology and systems administrations works- Most importantly must be able to learn new things- Shift - normally 9-5p but flex 7-3; M-F EST- On call rotation once every couple of months Top skills1. Must have ability to learn2. Soft skills like working well in team environment and collaborative environment- ServiceNow ticketing and Jira ticketing used, plus to have but not mandatorydoesn't have to have incident management background, most importantly needs to have the technical aptitude in network engineering/ systems administration, etc. Crucial part of the Production Support team which is responsible for managing incidents for new and existing Products. This incident manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines. Additionally, this position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners. This position will interface with various operations teams to bring quickly and timely resolutions to incidents. Work is performed in a 24/7 operations environment. Must be available to work weekends and holidays on an on call basis. Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience is required. Typically has 3+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions.Contact:ngranito02@judge.comThis job and many more are available through The Judge Group. Find us on the web at www.judge.com

Keywords: The Judge Group, Camden , Incident Manager II, Executive , Camden, New Jersey