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Director of Relationship Marketing - Borgata

Company: MGM Resorts International
Location: Atlantic City
Posted on: September 17, 2022

Job Description:

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE:It is the primary responsibility of the Marketing Executive to expedite processes, use appropriate judgment and make decisions to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices, and proceduresPRINCIPAL DUTIES AND RESPONSIBILITIES:--- Determine and evaluate customers' casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts).--- Maintain property's customer base to support increasing the customer development efforts.--- Manage customers' reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.--- If authorized, grant limited amount of marker authorization limits to qualifying customers.--- Minimum exposure to business decisions regarding customer credit lines, allowances, and comps. --- Assist in managing customers to profitable levels.--- Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.--- May attend special event functions when appropriate to promote marketing efforts and greet customers.--- May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.--- Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.--- Resolve customer disputes and complaints to the satisfaction of the customer and the company.--- Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.--- Perform other job related duties as requested.SUPERVISION:NoneMINIMUM REQUIREMENTS:--- Bachelor degree or equivalent experience.--- Three (3) years of prior relevant experience.--- Proof of eligibility to work in the country located.PREFERRED:--- Two (2) years of leadership experience in the casino marketing industry.--- Previous experience working in a similar resort setting.CERTIFICATIONS, LICENSES, REGISTRATIONS:Gaming license/registration as required by jurisdiction(s)KNOWLEDGE, SKILLS, AND ABILITIES:--- Must be able to communicate effectively in English, in both written and oral forms.--- Able to work in the fast pace environment--- Able to work as a team with co-workers--- Starts to demonstrate marketing functional attributes (competencies)--- Demonstrates excellent customer service skills--- Demonstrates savvy interpersonal skills to effectively communicate with all business contacts--- Shows flexibility in working a variety of shifts--- Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards.--- Able to travel domestically or internationally to meet existing customer base.WORK SCHEDULE/HOURS:--- Regular scheduled hours : Work Days: Varies Hours: Varies--- Other - Must be flexible if needed for occasional work outside of normal business hours.WORKING CONDITIONS:*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please click the following link:,aspxWe are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit City, New Jersey

Keywords: MGM Resorts International, Camden , Director of Relationship Marketing - Borgata, Executive , Atlantic City, New Jersey

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