Program Manager, Clinical Redesign Initiatives (Behavioral Health)

Company: Camden Coalition of Healthcare
Location: Camden
Posted on: January 24, 2023

Job Description:

Position SummaryThe Program Manager within the Camden Coalition of Healthcare Providers (Camden Coalition) is responsible for working across the Coalition to plan and sustain the infrastructure of programs through program implementation, monitoring, evaluation and stakeholder engagement.The Program Manager (Clinical Redesign Initiatives) will be a critical member of the Clinical Redesign team, specifically working to manage and implement projects related to activating workflow changes across community partners with the purpose of improving care for complex patients. The candidate will be responsible for ensuring project scoping, planning, and activation as well as maintaining relationships with key program implementation partners.This individual will obtain, organize, and report programmatic process and outcome data for use by directors, managers, and staff to improve the efficiency of the program. In addition, this individual will be responsible for coordinating various aspects of the program, including communications, meetings, implementation coordination across partners and partnering organizations, evaluation efforts and other support efforts as needed. This position is grant funded for a period of two years unless additional funding is identified. If no additional funding is identified, employee will be given 90 days notice . Essential Functions1. Manage projects and programs through various phases of planning, implementation, maintenance, and evaluation/conclusion. 2. Utilize design and/or quality improvement tools to work to map workflows and, in partnership with clinical sites, identify, pilot, and/or implement potential solutions to improve care for vulnerable populations. 3. Play a consistent and active role in identifying program inefficiencies and finding collaborative solutions to problems.4. Organize and facilitate meetings and events with internal and external stakeholders.5. Provide quality assurance in data collection, structure, dataflow, and reporting of quantitative metrics.6. Work cross-departmentally and externally to ensure all programs and workflow/dataflow development is aligned with QI program requirements, goals and objectives and, 7. Develop and implement quality improvement activities; develop tools and workflow changes in parallel with program goals to improve outcomes.8. Develop, coordinate and participate in cross-department capacity building activities, including writing and community engagement programs.9. Provide direct supervision to program assistants and/or interns as needed.10. Maintain, circulate and provide support and training on policies and procedures to primary care practices, partners, and staff.11. Represent the program and/or the Coalition at various local, state, and national meetings.12. Assist in writing grants or reports.13. Report program activity and progress regularly with the Director, Coalition Board, project stakeholders, and partnering agencies. Compile and submit reporting, as directed by the Program Director(s).14. Present program design, findings, or other content to internal and external partners through presentations or trainings. 15. Assist Program Director(s) and senior staff with additional special projects and administrative assistance.16. The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job. The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job.Non-Essential Functions1. Attend relevant training as necessary to maintain professional certification and/or knowledge.2. Adheres to CCHP's guidelines and ensures the appropriate handling of sensitive information.3. At times may work non-traditional hours based on operational needs and to meet the needs of the community.4. Completes special projects specific to the function of the department or as needed for the department.5. Other duties as assigned within the scope of position expectations.Knowledge, Skills, and Abilities1. Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community2. Ability to work collaboratively in a team and manage multiple priorities, utilize effective time management skills, and exercise sound administrative judgment.3. Demonstrates ability to carefully set priorities, meet deadlines, and schedule time efficiently4. Experience reviewing and/or managing sensitive clinical data.5. Ability to accurately type and effectively operate a computer and use a variety of common software programs including Microsoft Office6. Ability to follow-up and follow-through with strong attention to detail.7. Ability to work well and maintain professionalism under occasional times of stress and pressure8. Demonstrates ability to work with other people through a cooperative effort. Experience, Education, and Licensure-- 3 years of work experience required. -- 2 years of project management preferred.-- Experience working in non-profit, healthcare or related field. Experience with substance use and/or behavioral health programs preferred.-- Some experience in workflow mapping, process improvement, or design methodology preferred.Work EnvironmentThe work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate. Our current work environment is a hybrid in-person/remote model with an expected minimum of two days in the Camden, NJ office.Although work is primarily indoors, you may be required to travel outside to business community locations.Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender (including pregnancy), national origin, nationality, ancestry, age, familial status, marital/civil union status, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, disability status (mental or physical, including perceived disability, and AIDS and HIV status), protected veteran status or any other characteristic protected by law.PI201983582

Keywords: Camden Coalition of Healthcare, Camden , Program Manager, Clinical Redesign Initiatives (Behavioral Health), Executive , Camden, New Jersey