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Operations Manager

Company: KassCon
Location: Camden
Posted on: November 17, 2023

Job Description:

As an operations Manager for KassCon you will play a pivotal role in overseeing and optimizing the daily operations of our commercial cleaning business. You will be responsible for ensuring the efficient delivery of cleaning services to our clients, managing a team of cleaning team members, and maintaining exact standards of cleanliness and customer satisfaction.

Team Leadership:
--- Recruit, hire, train, and supervise cleaning team members.
--- Create and manage work schedules for cleaning team.
--- Provide ongoing coaching, feedback, and performance evaluations.
--- Foster a positive and collaborative work environment.

Client Management:
--- Build and maintain strong relationships with clients.
--- Conduct regular site visits to assess cleaning quality and address client concerns.
--- Address client requests and issues promptly and effectively.
--- Collaborate with the sales team to identify opportunities for growth and expansion.

Operational Efficiency:
--- Develop and implement efficient cleaning processes and procedures.
--- Monitor and manage inventory of cleaning supplies and equipment.
--- Ensure compliance with safety and sanitation standards.
--- Optimize resource allocation to maximize productivity and cost-effectiveness.

Quality Control:
--- Establish and enforce quality control standards for cleaning services.
--- Conduct regular inspections to ensure high cleaning standards are maintained.
--- Identify areas for improvement and implement corrective actions, as necessary.

Budget Management:
--- Assist in budget creation and manage operational expenses.
--- Monitor financial performance and identify cost-saving opportunities.
--- Ensure adherence to budgetary constraints without compromising service quality.

Reporting and Documentation:
--- Maintain accurate records of cleaning schedules, team performance, and client communications.
--- Generate reports on operational performance and key performance indicators.
--- Provide regular updates to senior management on operational status.

Training and Development:
--- Provide ongoing training to cleaning staff on best practices and safety protocols.
--- Identify training needs and opportunities for skill enhancement.
--- Foster a culture of continuous learning and improvement.

--- Bachelor's degree in business management or a related field (preferred).
--- Proven experience in operations management, preferably in the cleaning or facilities management industry.
--- Strong leadership and team management skills.
--- Excellent communication and interpersonal skills.
--- Ability to prioritize and manage multiple tasks in a fast-paced environment.
--- Proficiency in using computer software and technology for scheduling and reporting.
--- Knowledge of safety and sanitation regulations.

--- This position may require occasional evening or weekend work to accommodate client needs or emergencies.

--- Benefits Include:
--- Medical, Dental, Vision
--- PTO/Vacation

About Company:
In 2000, three friends looked at Philadelphia's rapidly expanding real estate market and saw that something was lacking; the existing cleaning industry could not meet the standards of the high-end commercial, retail, residential, and green building sectors.

Together they resolved to fill that niche and founded KassCon, a business dedicated to providing professional cleaning and exceptional concierge service to the sophisticated corporate customers moving into Center City's high-rise office complexes and condominiums.

Keywords: KassCon, Camden , Operations Manager, Executive , Camden, New Jersey

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