Surgical Scheduler
Company: Cooper University Health Care
Location: Camden
Posted on: June 20, 2022
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Job Description:
About Us
At Cooper University Health Care, our commitment to providing
extraordinary health care begins with our team. Our extraordinary
professionals are continuously discovering clinical innovations and
enhanced access to the most up-to-date facilities, equipment,
technologies and research protocols. We have a commitment to our
employees by providing competitive rates and compensation, a
comprehensive employee benefits programs, attractive working
conditions, and the chance to build and explore a career
opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of
choice in South Jersey
Short Description
* Proficient in patient scheduling, professional telephone
etiquette and customer satisfaction in support of the mission of
CUH.
* Surgical scheduler duties involve scheduling for hospital
outpatient based services, changing, and canceling appointments, to
include other administrative duties as assigned.
* Interface as a direct liaison with patients and clinical staff at
procedural locations to communicate patient results and scheduling
needs.
* Support checkout at Gastroenterology's ambulatory office,
scheduling patients for procedures after office visits.
* Provide accurate, detailed information to patients regarding test
results and work with patients to reschedule procedures as needed.
Take appropriate action in responding to questions from
patients.
* Answer incoming calls, directing calls to the correct party,
checking voicemails, and returning missed for scheduling
requests.
* Responsible for the integrity of pre-registration to include
accurate health care coverage(s).
* Escalate operational, provider, or patient complaints along with
other critical matters to leadership.
* Knowledge of medical insurance and billing processes.
* Must work well in stressful situations and display a high degree
of efficiency at all times.
* Strong emphasis on customer service.
Experience Required
* 2-3 years in medical or office setting.
* Outstanding organizational skills, typing 35-45 WPM, medical
transcription required.
Education Requirements
* High School Diploma or Equivalent required.
Special Requirements
Scheduled Days / Hours: M-F; 8:30am-5pm
Keywords: Cooper University Health Care, Camden , Surgical Scheduler, Healthcare , Camden, New Jersey
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