Central Scheduling Rep (PT DAY) Jefferson Health New Jersey
Company: Abington Hospital - Jefferson Health
Posted on: November 16, 2023
Handles scheduling related requests for patients and families
utilizing an automated call distribution software and protocols to
efficiently and accurately schedule appointments, triage general
inquiries and direct callers to the appropriate healthcare needs.
Supports our commitment to service excellence with a focus on first
call resolution, registration accuracy and ease of access to all
Jefferson Health services. Utilizing an advanced telephony
platform, scheduling management system and care team communication
tools, Central Schedulers demonstrate a commitment to service,
follow-through and resolution to a large and diverse patient
population. Central schedulers are required to consistently
demonstrate accuracy of data collection and entry, critical
thinking skills, solution oriented interactions and the highest
level of customer service.
- Schedule patient appointments and register patient across the
Jefferson Health System in accordance with established clinical and
insurance requirements to improve access and care
- Utilize Electronic Medical Record (EMR) to complete scheduling
and registration, confirm appointments, obtain and/or verify
demographic information, obtain and/or verify insurance benefit
eligibility, answer inquiries and resolve user issues in accordance
with established protocols to ensure patient safety, compliance and
departmental policies and procedures.
- Coordinate orders, referrals and insurance requirements by
obtaining and/or confirming patient information to ensure the
patient receives maximum benefits for services. Assure regulatory
and compliance requirements following local payor coverage
- Utilize central scheduling telephony software to efficiently
handle assigned call volume or digital requests.
- Maintain qualitative and quantitative individual and team
performance targets. Qualifications
High school degree or GED required. Associate degree preferred.
CERTIFICATES, LICENSES, AND REGISTRATION:
Previous customer service experience, preferable in a health care
Proficient in the use of computers. Type 35 wpm. Knowledge of
medical terminology and medical terminology used by insurance and
managed care health plans. Bilingual skills a plus
Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for
employees working at Jefferson's clinical entities or at the
University. If you are not currently vaccinated you will be
required to receive the vaccination prior to hire date if you are
offered employment, unless you request and receive an approved
medical or religious exemption from Jefferson.
Jefferson includes Thomas Jefferson University and Jefferson
Health, a dynamic university and health system with broad reach
across the Delaware Valley. Jefferson is the second largest
employer in Philadelphia and the largest health system in
Philadelphia based on total licensed beds.
Through the merger of Thomas Jefferson University and Philadelphia
University in 2017, our University includes ten colleges and four
schools. We are an NCAA Division II university and an R2 national
doctoral university offering undergraduate and graduate-level
programs that provide students with a forward-thinking education in
architecture, business, design, engineering, fashion and textiles,
health, medicine and social science.
Jefferson Health, the clinical arm of Thomas Jefferson University,
has grown from a three-hospital academic health center in 2015, to
an 18-hospital health system through mergers and combinations that
include hospitals at Abington Health, Aria Health, Kennedy Health,
Magee Rehabilitation and Einstein Healthcare Network. We have over
50 outpatient and urgent care centers; ten Magnet --designated
hospitals (recognized by the ANCC for nursing excellence); the
NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the
country and one of only two in the region); and one of the largest
faculty-based telehealth networks in the country. In 2021,
Jefferson Health became the sole owner of HealthPartners Plan, a
not-for-profit health maintenance organization in Southeastern
Pennsylvania. We are the first health system regionally to create
an aligned payer-provider partnership.
Jefferson's mission, vision and values create an organization that
attracts the best and the brightest students, faculty, staff, and
healthcare professionals, as well as the most visionary leaders to
drive exceptional results.
- OUR MISSION: We improve lives.
- OUR VISION: Reimagining health, education and discovery to
create unparalleled value
- OUR VALUES: Put People First, Be Bold & Think Differently and
Do the Right Thing
As an employer, Jefferson maintains a commitment to provide equal
access to employment. Jefferson values diversity and encourages
applications from women, members of minority groups, LGBTQ
individuals, disabled individuals, and veterans.
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Keywords: Abington Hospital - Jefferson Health, Camden , Central Scheduling Rep (PT DAY) Jefferson Health New Jersey, Healthcare , Camden, New Jersey
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