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Concierge

Company: Cape Resorts
Location: Avalon
Posted on: February 25, 2021

Job Description:

Department: MarketingPosition Title: ConciergeReports To: Concierge ManagerPosition Overview: Value guests and be committed to assist them by providing information about Congress Hall and other locations within the general area.These duties may be described as, but not limited to:* Greet guest in a friendly and courteous manner.* Coordinate special events or special projects as assigned.* Assist guest with problems with hotel services.* Arrange transportation needs for guests.* Provide information on the geographical area. Suggest site-seeing locations and arrange tours.* Maintain accurate information on local restaurant hours, shop hours, shows playing and showtimes, tours and exhibits.* Assist guests with restaurant reservations, golf reservations, show tickets, etc.* Provide guests with directions to spots in Cape May and the surrounding area.* Maintain hotel lobby display boxes.* Sell tickets for hotel special events.* Assist Front Desk as needed with checkouts and/or room checks.Required Knowledge, Skills, Abilities:-- Must possess excellent communication skills, both verbal and written.-- Ability to converse with guests and provide information in a friendly manner.-- Must possess excellent customer service skills.-- Must possess good computational ability.-- Must possess computer skills, including Microsoft Word, Excel and Outlook.-- Must have good knowledge of Time Keeping System and PMS systems.-- Must be able to handle multiple tasks and projects daily.-- Must have basic knowledge of Atlantic City and surrounding area.Minimum Qualifications:-- High School or equivalent education required.--Bachelor's Degree preferred.-- 3 years previous customer service experience required.-- All employees must maintain a neat, clean and well-groomed appearance per Congress Hall standards.

Keywords: Cape Resorts, Camden , Concierge, Hospitality & Tourism , Avalon, New Jersey

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