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Customer Service Rep

Company: Arc International
Location: Millville
Posted on: November 16, 2021

Job Description:

ARC International/Durand Glass is the global leader in custom tabletop solutions and a leading innovator in glassware production. We manufacture tabletop glassware products for restaurants, hotels, home use and various industries. Over 1 million pieces of glassware are produced at the Millville facility each day for customers all over the Americas. These high quality products include crystal stem wine glasses, beer mugs, candle jars, decorative custom glassware, glass plates, cookware and industrial glass for specialty goods manufacturers. In addition, Durand Glass is proud to say it has the most environmentally clean plant of its kind in the world! Check out our website for additional information about our company: http://arc-na.com/SUMMARY: Maintains solid customer relations by handling customer inquiries and concerns with speed and professionalism. Performs data entry using SAP software.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

  • Timely response to customer inquiries regarding product availability and the status of existing orders. Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Communicate with customers and sales representatives efficiently and professionally. Assist customers with shipping information and order confirmations. Work closely with the warehouse staff to maintain our goal of order processing reputation.
  • Process and enter customer orders efficiently and correctly. Review orders for correct terms of sale and pricing and confirm all orders to customers via email.
    • Perform daily maintenance on all existing orders as needed (change ship and cancel dates, reinstate orders, cancel order or line items, etc---.)
      • Follow-up daily on orders with pricing, quantity issues, and back orders.
        • Process customer returns.
          • Be a problem solver; resolving a variety of issues with customers
            • Handle sample requests as if they are all potential orders.
              • Performs other related duties as required and assigned.KNOWLEDGE AND SKILLS The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
                • Knowledge of product lines, customer base and principles of customer satisfaction required.
                • Must have strong computer skills including proficiency in Word and Excel.
                • Knowledge of SAP system.
                • Requires effective oral and written communication skills including the ability to present ideas, and/or facts and recommendations effectively.
                • Excellent telephone manner is essential
                • Excellent follow-up, organizational and interpersonal skills with the ability to multi-taskEDUCATION AND WORK EXPERIENCE
                  • A high school diploma or equivalent required.
                  • Three plus years customer service experience required.
                  • Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.This job description is intended to provide general information essential to understanding the scope of the job. It is not intended to be the full list of responsibilities. Other inventory related duties can be assigned.Job Type: Full-timeBenefits:
                    • 401(k)
                    • 401(k) matching
                    • Dental insurance
                    • Disability insurance
                    • Employee assistance program
                    • Flexible spending account
                    • Health insurance
                    • Life insurance
                    • Paid time off
                    • Parental leave
                    • Vision insuranceSchedule:
                      • 8 hour shift
                      • Monday to FridaySupplemental Pay:
                        • Signing bonusEducation:
                          • High school or equivalent (Required)Experience:
                            • Customer service: 1 year (Preferred)
                            • SAP: 1 year (Preferred)Work Location:
                              • One locationWork Remotely:
                                • Temporarily due to COVID-19Work Location: One location

Keywords: Arc International, Camden , Customer Service Rep, Hospitality & Tourism , Millville, New Jersey

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