Guest Service Agent
Company: Sonesta International Hotels
Location: Somers Point
Posted on: November 19, 2021
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with
guests and clients according to the Sonesta
Register guests, issue room keys, and provide information on hotel
services and room location. Answer phones
in a prompt and courteous manner.
Accurately process all cash and credit card transactions in
accordance with established procedures including but
not limited to posting all charges, completing cashier and other
reports, preparing deposit, and counting/
securing assigned bank.
Responsible to maintain the security of cash, credit card
transactions, and guest information.
May routinely book guest reservations for individuals and/or groups
that are requested either by phone or from
within the hotel; process cancellations, revisions, and information
updates on changes. Up-sell rooms where
possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as
communicated by the hotel management team with
regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication
and coordination with other shifts and
Service the shoppe and the pour by ensuring guests receive the
service and products offered by the hotel.
Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of
guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety,
and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss
concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid drivers license required.
Frequently standing up, bending, climbing, kneeling, and moving
about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and
Sonesta recognizes that benefits play a vital role in helping
ensure the health and financial security of employees and their
families. We offer a variety of benefits to our employees
including: Medical, Dental and Vision Insurance, Health Savings
Account with Company Match, 401(k) Retirement Plan with Company
Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts,
Educational Assistance, Paid Parental Leave, Company Paid Life
Insurance, Company Paid Short Term and Long Term Disability
Insurance and Various Employee Perks and Discounts.
We are an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race,
national origin, religion, age, color, sex, sexual orientation,
gender identity, disability, or protected veteran status, or any
other characteristic protected by local, state, or federal laws,
rules, or regulations.
Keywords: Sonesta International Hotels, Camden , Guest Service Agent, Hospitality & Tourism , Somers Point, New Jersey
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