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Customer Service Representative

Company: Hire Road
Location: Camden
Posted on: January 10, 2022

Job Description:

Hospital/Customer Service Technician (HST) Camden, NJ Full Time/ Day & Afternoon Shifts Summary: Our client, Agiliti Health, is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti! The Hospital/Customer Service Technician is responsible for equipment management tasks within the hospital to keep equipment flowing efficiently throughout the hospital. The HST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service. Hospital/Customer Service Technician Job Requirements: High school diploma or equivalent Customer service experience required and prior work experience in hospital setting preferred Basic computer skills Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule Able to lift and/or push up to 75 pounds and stand and walk for long periods of time Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time Hospital/Customer Service Technician Job Description: Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables Confidently communicates with clinical staff on the topics of equipment features, functionality, etc. Provides a quality service, performs to quality standards, and meets both customer and company metrics Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols The Hospital/Customer Service Technician may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. WHO WE ARE Choosing the Hire Road is about shared success, active and committed partnerships and relationships that last. Hire Road is solely focused on connecting highly skilled professionals with leading organizations. We are a solutions-based, results-oriented staffing company specializing in a wide range of industry specific practices. To put it simply, we recruit, screen and hire talented people for temporary and full-time positions. This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty. Equal Opportunity Employer

Keywords: Hire Road, Camden , Customer Service Representative, Hospitality & Tourism , Camden, New Jersey

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