Team Supervisor (Overnights)
Company: Wawa, Inc.
Location: Somers Point
Posted on: January 21, 2023
Job Description:
STR00461 - Somers PointJob DescriptionJob Title: Team
SupervisorLocation: FieldDepartment: Store Operations*Associates in
this position will receive a $1.50 shift differential for hours
worked between 12am-6am.Job Summary: The Team Supervisor is
responsible for the complete operations of the store when a more
senior level manager is not present. This position is responsible
for ensuring efficient productivity, quality execution and will
make appropriate recommendations to the store management team
regarding any store concern or opportunity. Where applicable, this
position will assist the management team with managing the fuel
offer.Principal Duties:
- Ensure exceptional customer service is being delivered. Respond
to and resolve customer inquiries in a courteous and timely manner.
Respond to and resolve customer inquiries and solicit customer
feedback and input.
- Facilitate flawless execution of flow between the associate,
the customer, and their orders, ensuring overall food service and
beverage effectiveness.
- Ensure execution of established safety, security, quality, and
store operations policies and standards. Demonstrate knowledge of
and follow Wawas Crisis Management procedures when necessary.
- Provide direction, motivation, and coaching for associates
during the shift.
- Prepare and maintain stock levels for all appropriate food
service items by day part.
- Communicate opportunities for growth within food service and
beverage area to the Food and Beverage Manager.
- Recognize associates and celebrate accomplishments.
- Enforce Wawas cash handling and accountability processes and
perform manager functions on register.
- Administer check-in of external and internal vendors according
to corporate procedures.
- Exhibit a working knowledge of store equipment and ensure
facility and store conditions meet established standards.Essential
Functions:
- Ability to work well individually as well as in a team
environment
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work with little or no supervision
- Detail oriented and excellent organizational skills
- Ability to defuse issues using de-escalation and problem
solving techniques
- Proven self-starter with demonstrated ability to make
decisions
- Excellent relationship building and leadership skills
- Must be able to perform the following physical behaviors
repetitively throughout a shift: standing, walking, handling,
reaching horizontally and grasping firmly
- Must be able to perform the following physical behaviors
frequently throughout a shift: reaching above the shoulder,
reaching below the waist, pushing buttons, bending, stooping,
squatting, crouching, kneeling and pushing
- Must be able to lift and carry up to 35 lbs
- Ability to learn and utilize the stores technology
- Must have reliable transportation
- Must be at least 18 years old to be considered for this
role
- Ability to direct others and prioritize tasksBasic
Qualifications:
- High School Diploma or GED equivalent
- Ability to work 35 40 hours per week
- Flexible availability which may include all shifts, weekends,
and holidays, based on business needs
- Experience leading, developing and selecting teams
preferred
- Experience training, sales building, management of expenses,
and food service menu planning
- Experience effectively implementing change and demonstrated
results in execution
- Leadership experience in a fast-paced retail, food service, or
fuel environment preferred
- Experienced in all areas of store operations, including
foodservice
- Proven and consistently demonstrated skills in the
following:
- Exceptional Customer Service
- Relationship Building
- Effective CommunicationWawa will provide reasonable
accommodation to complete an application upon request, consistent
with applicable law. If you require an accommodation, please
contact our Associate Service Center at asc@wawa.com or
1-800-444-9292.Wawa, Inc. is an equal opportunity employer. Wawa
maintains a work environment in which Associates are treated fairly
and with respect and in which discrimination of any kind will not
be tolerated. In accordance with federal, state and local laws, we
recruit, hire, promote and evaluate all applicants and Associates
without regard to race, color, religion, sex, age, national origin,
ancestry, familial status, marital status, sexual orientation or
preference, gender identity or expression, citizenship status,
disability, veteran or military status, genetic information,
domestic or sexual violence victim status or any other
characteristic protected by applicable law. Unlawful discrimination
will not be a factor in any employment decision.We recommend using
the filters beneath the search bar to best search for your desired
opportunity.
- Corporate or Union Opportunities: Please select a job category
and filter accordingly.
- Store Operations Opportunities: Please use the distance and
location filter to view opportunities near you.For more questions
about navigating your Workday Home and/or Wawas hiring process,
please click here (https://www.wawa.com/careers/applicant-help)
.Wawa is an associate-owned, privately held organization with more
than 950 stores and 40,000+ associates who have a shared purpose of
Fulfilling Lives, Every Day, for our customers, communities and
each other.Wawa has evolved into a one-stop convenience retailer
offering fresh food, beverages and fuel in Pennsylvania, New
Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C.
In our journey to achieve boundless convenience, Wawa offers its
own brand of elevated customer service thats achieved through
continued food service innovation, new store growth and digital
experiences. Whether you join us as a part-time associate, store
leader or corporate associate, youll be a part of a team that has a
shared mission to put our core values first in everything we do.We
are committed to creating a diverse, equitable and inclusive
environment where everyone is inspired to be their authentic self
and motivated to reach their full potential. We provide a workplace
that ensures people of diverse backgrounds and experiences are
represented, respected and feel valued for what they bring to the
team.For Technical Issues please email: recruitingsupport@wawa.com
.
Keywords: Wawa, Inc., Camden , Team Supervisor (Overnights), Hospitality & Tourism , Somers Point, New Jersey
Didn't find what you're looking for? Search again!
Loading more jobs...