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Customer Service Representative - LIVE YOUR LIFE AS A WINNER with ENVIROSAFE

Company: Careerbuilder-US
Location: Elmer
Posted on: January 24, 2023

Job Description:

Job Description

  • Call Receiving
  • Discussing initial pricing with customers
  • Scheduling; the difference between demand, maintenance, install, emergency
  • Entering New Customers Into our customer relationship management (CRM) software
  • Edit existing customer information in our CRM software as updates are necessary
  • Calling our existing customer base for scheduling routine services
  • Receiving Over the Phone Payments
  • Greeting people who walk in
  • Filtering unimportant phone calls
  • Classifying Call Types for reporting purposes
  • Verify the completion of previous days work with high level of accuracy
  • Prepare permits and other job-related documents
  • Prepare in-house post cards to existing customers
  • Manage technicians' schedule to make sure they are on track
  • Update customers about schedule adjustments when necessary
  • Perform follow up calls to ask customers if they are happy with the services we provided
  • Sort and distribute mail and other documentation to its intended processing/filing location
  • Coordinate and process all necessary documents for the field technicians and estimators
  • Solve problems within the programs and processes that you are working
  • Strong ability to communicate; with co-workers, customers, and vendorsRequirementsMust haves:
    • Friendly personality on the phone and in person with customers and co-workers and vendors
    • Willingness to learn and perform beyond your current capabilities
    • Willingness to take on any tasks given to you
    • Willingness to listen to criticism and learn and grow from it
    • High School education or better
    • Be able to type a minimum of 30 words per minuteHelpful to have:
      • Understanding of MS Excel, Word, and PPT
      • Receptionist experience
      • QuickBooks experienceBenefitsHours are Monday through Friday 8 am to 5 pm
        • Paid Holidays
        • Paid Vacation (up to 2 weeks)
        • Healthcare, Dental, Vision
        • Annual Bonus
        • 10% off all services we provideby Jobble

Keywords: Careerbuilder-US, Camden , Customer Service Representative - LIVE YOUR LIFE AS A WINNER with ENVIROSAFE, Hospitality & Tourism , Elmer, New Jersey

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