Customer Service Representative - LIVE YOUR LIFE AS A WINNER with ENVIROSAFE

Company: Careerbuilder-US
Location: Elmer
Posted on: January 24, 2023

Job Description:

Job Description

• Call Receiving
• Discussing initial pricing with customers
• Scheduling; the difference between demand, maintenance, install, emergency
• Entering New Customers Into our customer relationship management (CRM) software
• Edit existing customer information in our CRM software as updates are necessary
• Calling our existing customer base for scheduling routine services
• Receiving Over the Phone Payments
• Greeting people who walk in
• Filtering unimportant phone calls
• Classifying Call Types for reporting purposes
• Verify the completion of previous days work with high level of accuracy
• Prepare permits and other job-related documents
• Prepare in-house post cards to existing customers
• Manage technicians' schedule to make sure they are on track
• Update customers about schedule adjustments when necessary
• Perform follow up calls to ask customers if they are happy with the services we provided
• Sort and distribute mail and other documentation to its intended processing/filing location
• Coordinate and process all necessary documents for the field technicians and estimators
• Solve problems within the programs and processes that you are working
• Strong ability to communicate; with co-workers, customers, and vendorsRequirementsMust haves:
  • Friendly personality on the phone and in person with customers and co-workers and vendors
  • Willingness to learn and perform beyond your current capabilities
  • Willingness to take on any tasks given to you
  • Willingness to listen to criticism and learn and grow from it
  • High School education or better
  • Be able to type a minimum of 30 words per minuteHelpful to have:
    • Understanding of MS Excel, Word, and PPT
    • Receptionist experience
    • QuickBooks experienceBenefitsHours are Monday through Friday 8 am to 5 pm
      • Paid Holidays
      • Paid Vacation (up to 2 weeks)
      • Healthcare, Dental, Vision
      • Annual Bonus
      • 10% off all services we provideby Jobble

Keywords: Careerbuilder-US, Camden , Customer Service Representative - LIVE YOUR LIFE AS A WINNER with ENVIROSAFE, Hospitality & Tourism , Elmer, New Jersey