VP - FOOD & BEVERAGE

Company: Hard Rock International
Location: Atlantic City
Posted on: January 27, 2023

Job Description:

Under the direction of the President, the Vice President of Food & Beverage is responsible for the administration, operation, and direct management of all food and beverage departments, including all related management functions to ensure an exceptional guest experience. It is expected that the VP will lead with a team spirit and continue to foster the propertys track record as an employer of choice. Finally, the VP must foster an environment of continuous improvement and ensure that Hard Rock Hotel & Casino is known for the best quality and service in the region.

• Leads by example and fosters a positive work environment for all team members. Works to continuously improve team member engagement as measured by the propertys annual survey.
• Develops a team spirit focused on exceptional guest service. Monitors guest feedback as provided through our ongoing guest survey (and Mystery Shop surveys) and adjusts strategy as needed.
• Coordinates with Risk Management to ensures the safety and security of guests and team members. Carefully manages processes and programs to reduce work related injuries.
• Maintains positive relationships with third party tenants, vendors, and labor union representatives.
• Develops and implements an operating plan that focuses on exceeding budgeted goals both top and bottom line.
• Manages cost of goods sold at the designated budgeted levels or below.
• Meets or exceeds all labor and food cost percentage goals.
• Collaborates with all departments to help achieve the companys overall objectives. Regularly communicates with Marketing to ensure that messaging/branding/promotions/etc. are in alignment with current operations.
• Coordinates with Player Development to offer a differentiated and unique experience for our VIP guests
• Responsible for recruiting, hiring, training and performance management across all F&B departments.
• Monitors the competitive set and adjust performance and product offering as needed.
• Adjusts menu items/specials to offer our guests a variety of options.
• Requires a BS/BA degree in related field, and/or at least ten (10) years of related experience, or an equivalent combination of education and experience. Must have experience managing multiple venues.
• Must be able to obtain and maintain a valid gaming license, as determined by the New Jersey Gaming Commission. Must also possess or be able to obtain any applicable health certifications.ADDITIONAL REQUIREMENTS:
  • Knowledge of applicable Sanitation Laws, Health and OSHA Regulations, and Alcohol Beverage Control Laws.
  • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Familiar with a variety of the fields concepts, practices and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Able to perform a variety of complicated tasks.
  • Must possess excellent organizational, communication and multi-tasking skills.
  • Must possess excellent time management skills, along with forecasting the time management needs of others.WORK ENVIRONMENT:
    • The Casino Food & Beverage department is a 24/7, hectic, fast-paced and crowded/noisy environment. You may be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.Requisition Number: 2022-25039 External Company Name: Hard Rock Cafe International (USA), Inc. External Company URL: www.hardrock.com Street: 1000 Boardwalk License Type: Key

Keywords: Hard Rock International, Camden , VP - FOOD & BEVERAGE, Hospitality & Tourism , Atlantic City, New Jersey