Restaurant Manager - Full Time, AC Burger Co (Harrah's Atlantic City)

Company: Caesars Entertainment
Location: Atlantic City
Posted on: March 17, 2023

Job Description:

ESSENTIAL FUNCTIONS :

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Oversees the execution of service delivery, product quality and provides dedicated leadership to the outlet. Participates in strategic planning regarding the direction of the outlet. Ensures that all aspect of the assigned outlet contributes to 100% guest satisfaction. Ensures that food is prepared and served according to the desired portions and quality specifications. Advises customer on selection of food and beverage items. Supervises all dining room personnel within the dining facility. Assists with the training of new employees, ensuring all policies and procedures are followed for providing proper service to customers in the outlet. Maintains records of personnel performance, dining room labor costs, other expenses as to china, glass, flatware and current departmental time log. Schedules periodic food service employee meetings to ensure correct execution of restaurant policies. Responsible for department budget and CER's. Has working knowledge of union rules and regulations. Ensures adherence to all Board of Health standards. Builds a strong cohesive team by creating an environment of teamwork and lateral service. Works closely with other departments to ensure seamless delivery of service for our guests.

EDUCATION/SKILLS/EXPERIENCE:

3-5 years experience and a degree in the food service industry or related field. Knowledge of large volume operations preferred. Good communication skills and organizational ability a must. Sound judgment as well as the ability to direct and manage people.

DISCLAIMER:

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)."

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Bally's Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Bally's, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests and over 55 million loyal, Caesars Rewards customers exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

FULL TIME - NJ CER LICENSE REQUIRED

Keywords: Caesars Entertainment, Camden , Restaurant Manager - Full Time, AC Burger Co (Harrah's Atlantic City), Hospitality & Tourism , Atlantic City, New Jersey