Engagement Navigator
Company: BoldAge PACE
Location: East Brunswick
Posted on: April 7, 2026
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Job Description:
Join BoldAge PACE and Make a Difference! Why work with us? A
People First Environment: We make what is important to those we
serve important to us. Make an Impact: Enhance the quality of life
for seniors. Professional Growth : Access to training and career
development. Competitive Compensation: Medical/Dental Generous Paid
Time Off 401K with Match* Life Insurance Tuition Reimbursement
Flexible Spending Account Employee Assistance Program BE PART OF
OUR MISSION! Are you passionate about helping older adults live
meaningful, independent lives at home with grace and dignity?
BoldAge PACE is an all-inclusive program of care, personalized to
meet the individual health and well-being needs of our
participants. Our approach is simple: We listen to our participants
and their caregivers to truly understand their needs and desires.
Engagement Navigator JOB SUMMARY Under the direction of the
Director of Outreach and Engagement (OED), the Engagement Navigator
builds trust with prospects and families, assesses needs and
program eligibility with care, and guides them through intake and
enrollment to ensure participant success. The role involves clearly
presenting the benefits of BoldAge PACE, maintaining accurate CRM
and EMR documentation, and fostering seamless communication across
outreach, clinical, and operational teams. Serving as a
knowledgeable and confidential resource, the Engagement Navigator
also analyzes data and feedback to strengthen the customer
experience and program effectiveness. This position is essential to
delivering high-quality, personalized care while upholding BoldAge
PACE’s core values of People First, Seek to Understand, Exceed
Expectations, Do the Right Thing, and Be Bold. ESSESNTIAL DUTIES
AND RESPONSIBILITIES : Implement the Outreach and Engagement Plan
and associated activities as a member of the Outreach and
Engagement Department Respond to all communications as quickly,
accurately, and thoroughly as possible Prioritize providing service
and solving problems in all interactions with community contacts
and potential enrollees. Provide information about the program
benefits, requirements, and eligibility to all interested
individuals, groups, family members, and the community Participate
in the enrollment assessment process to determine eligibility for
PACE. Collaborate with other PACE staff and team members in the
assessment and initial care planning process. Assist with the
Medicaid eligibility determination process with the potential
enrollee, their family, state Medicaid office, PACE business
office. Coordinate with healthcare providers to obtain
health-related records for potential enrollees. Obtain all
necessary agreements, permissions, and consents from the potential
enrollee. Represent the potential enrollee in meetings with IDT
members communicating their needs Facilitate PACE enrollment with
the potential enrollee and their families and caregivers, ensuring
they understand and agree to the program enrollment. Support and
guide the new participants through the first three (3) months of
their PACE enrollment. Assist with communications with the
interdisciplinary team, answer participants’ questions, address
issues as needed. Maintain thorough documentation of intake and
enrollment data and activities Establish a “people first” approach
in all client encounters and enrollment activities. Strive to
exceed expectations for census enrollment targets working with the
team to prioritize and execute enrollment activities. Demonstrate
accountability for all intake systems and interactions. Participate
in outreach activities as needed. Apply principles of diversity and
inclusion and ensure their incorporation into the culture,
policies, and practices of the outreach and engagement department.
Adhere to all company policies, procedures, OSHA safety guidelines,
and infection control practices to ensure a safe and compliant
working environment. Protect privacy and maintain strict
confidentiality regarding company information, employees,
participants, and families. Support quality improvement initiatives
while maintaining accurate and professional standards of practice.
Participate in required staff meetings, training, and continuing
education, and maintain professional affiliations and
certifications. Perform other duties as assigned. EXPERIENCE AND
EDUCATION A bachelor's degree in health care administration,
business, communications, marketing, or related human services
field is preferred. High School diploma or equivalent is required.
Experience in community outreach, intake, enrollment, or marketing
preferred. 1 year experience working with the frail and elderly
population, if this is not present training will be provided.
LANGUAGE SKILLS (MULTILINGUAL PREFERRED) English Fluency required .
Spanish fluency strongly preferred. Proficiency in Gujarati, Hindi,
and/or Punjabi is highly desirable and supports effective
engagement with the local community. Multilingual candidates are
strongly encouraged to apply. PRE-EMPLOYMENT REQUIREMENTS: Must
have reliable transportation, a valid driver's license, and the
minimum state required liability auto insurance. Be medically
cleared for communicable diseases and have all immunizations up to
date before engaging in direct participant contact. Must comply
with all pre-employment screening and verification processes.
BoldAge PACE provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. * Match begins after one year of
employment Monday - Friday Full-time Full-time
Keywords: BoldAge PACE, Camden , Engagement Navigator, Human Resources , East Brunswick, New Jersey
