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Technology Specialist (Part -Time) - Camden

Company: KIPP New Jersey
Location: Camden
Posted on: October 14, 2020

Job Description:

Job Description HERES WHAT YOU NEED TO KNOW: KIPP New Jersey is looking for a part-time Technology Specialist (20/hrs per week) to provide user assistance and support on a variety of software, hardware, network and IT related requests at our schools in Camden, NJ. In addition, the technician will collaborate with other team members on IT projects; providing growth potential in various technology areas. This position reports to the Director of Technology Support. The objective of this position is to provide an optimal teaching and learning environment for our teachers, students and staff each and every day. Success is defined by timely and complete resolution of requests and by earning high satisfaction ratings from principals and staff for quality service. The successful candidate will be experienced in communicating effectively with individuals who are both technical and non-technical, in a timely and professional manner by phone, ticketing system, email, and in person. *This position requires the use of a personal vehicle to travel between sites during the business day. HERES WHAT YOULL BE DOING: * Resolve requests for technical support, prioritizing as necessary when specific priorities are not provided * Efficiently troubleshoot issues and escalate as needed to the Director of Technology Support * Document, track and monitor all problem/resolution activity to ensure a timely resolution and great communication * Set up, maintain, and account for PC/Mac/Chrome desktops and laptops * Set up, maintain and account for HP printers and Ricoh copiers * Support/manage new computer setup including imaging * Support document cameras, interactive whiteboards and other classroom technology * Install and configure software applications (Office 365 Pro Plus, Acrobat, etc.) * Support technology-related campus projects * Assist in training faculty and staff on systems and applications as needed * Coordinate third party hardware warranty repairs * Support and deploy student computers

Keywords: KIPP New Jersey, Camden , Technology Specialist (Part -Time) - Camden, IT / Software / Systems , Camden, New Jersey

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