Technical Client Support
Company: Michael Page
Location: New York
Posted on: April 17, 2024
Job Description:
You will provide efficient and valuable support services to
clients through email, phone, and video. It consists of both
business and technical support where effective communication is a
key part of the role. The technical client support team provides
24x5 support and advisory services and is the primary point of
contact for all technical and business related issues.Client
DetailsA global leading trading platform dedicated to foreign
exchange. They provide web-based trading solutions for a variety of
financial institutions, including buy-side and liquidity providers
across almost 100 different countries. The are positioned to
connect the global foreign exchange industry through a full product
suite.Description
- Provide first and second level line support for all incoming
customer inquiries via phone, email, and video
- Actively train both buy-side and sell-side business users on
how to use the trading platform
- Support Unix and Windows operating systems to review FIX
protocol, XML logs, and identify potential troubleshooting issues
that might arise for clients
- Manage technical integration projects and solutions with
proprietary and third party execution platforms, order management
systems, and pre-trade solutions
- Participate in daily discussions with technology teams to
review technical issues and escalate any persisting issuesProfile
- Bachelors in a relevant field; Finance, Engineering and/or
Computer based discipline
- Working experience in technical client support or services
position for a trading environment
- Experience conducting technical training sessions for financial
services professionals
- Ability to communicate technical/product information to both a
technical and non-technical audience
- Excellent organizational, communication and leadership
capabilities as well as analytical and problem-solving skills are
essential.
- Proficient in MS Office, with working knowledge of CRM
platforms is preferred.
- Ability to roll out client projects and write up product
requirements
- Strong sense of customer service/support, detail, and service
oriented
- Self-motivated, team spirit and can-do approach
- High ability to work effectively within a multi-functional and
cross-cultural organization
- Proficient in the English language, with excellent verbal and
written communication skills Job Offer
- Defined career path
- Complete insurance package for health, dental, vision
- Comprehensive base salary compensation + quarterly bonuses
- Generous PTO Package
- Dedicated training programMPI does not discriminate on the
basis of race, color, religion, sex, sexual orientation, gender
identity or expression, national origin, age, disability, veteran
status, marital status, or based on an individual's status in any
group or class protected by applicable federal, state or local law.
MPI encourages applications from minorities, women, the disabled,
protected veterans and all other qualified applicants.
Keywords: Michael Page, Camden , Technical Client Support, IT / Software / Systems , New York, New Jersey
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