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Talent Acquisition Manager - Technology & Innovation

Company: American Water
Location: Camden
Posted on: September 15, 2019

Job Description:

If you're passionate about leading a team to hire the BEST talent for our Technology & Innovation function . . . AND you enjoy collaborating with others to achieve desired results, LOOK NO FURTHER! Check us out and APPLY TODAY!

Primary Role

Supervises an enterprise wide/geographically dispersed team of Recruiters who are responsible for sourcing and attracting talent for defined client groups across American Water. Responsible for utilizing effective talent acquisition systems/approaches/strategies, best practices, and process improvements in order to provide exceptional service to the candidate, hiring manager and broader business. Includes day-to day supervision of AWK Recruiters, monitoring and managing TA metrics and requisition workload, ensuring consistent and compliant delivery of TA services, project management, continuous improvement mindset and effectively demonstrating AWKs frontline leadership and TA competencies. Participates as member of the extended Talent Management Leadership Team.

Key Accountabilities

Supervisory Responsibilities (50%)

  • Responsible for supervising and directing the work efforts of AWKs Recruiters.
  • Reports into and works closely with Director, Talent Acquisition.
  • Provides coaching for employees, conducts performance reviews, and ensures that Recruiters develop robust professional development plans.
  • Accountable for the performance management and results of employees within organizational unit.
  • Makes decisions that are guided by and interpreted through policies, procedures, metrics and the broader business plan.
  • Responsible for the application of the end-to-end talent acquisition process with team of recruiters including requisition creation and approval, engagement with hiring manager, sourcing strategies, applicant review process, selection process, notification of offer or rejection, background check and onboarding, and closing the requisition.
  • Collaborates with TA/TM/HR leadership to identify talent gaps and makes recommendations to meet business needs/growth.
  • Serves as a member of the extended Talent Management Leadership team and serves as a catalyst for building a best in class TA organization. Projects & Performance Improvement (30%)

    • Supports and/or may lead small to large enterprise-wide projects effectively; including, initiating, planning, analyzing, executing, measuring and communicating progress.
    • Oversees the usage of the AWs Recruiting module; responsible for consistent and compliant application; assesses the effectiveness and efficiency of the system; makes recommendations for changes or enhancements
    • Develops key metrics to measure the effectiveness of talent acquisition processes. Measures impact and helps to pilot test new talent acquisition strategies, techniques, tools and processes. Direct Recruiting (20%)

      • Manages a requisition workload in addition to leadership responsibilities.
      • Performs other responsibilities as assigned.


        • Must possess working knowledge of:
          • Recruiting practices
          • Microsoft Office suite of products
          • Expert level proficiency with Success Factors applicant tracking system is required
          • Various recruiting methodologies, including social, Boolean searches, etc.
          • Must possess:
            • Ability to establish and organize people and tasks to focus on goal attainment
            • Superior verbal, written and presentation communication skills; with ability to do public speaking
            • Strong coaching, counseling and teaching skills
            • Ability to collaborate with virtual teams and also face to face
            • Ability to proactively engage and influence others at all levels, at times without formal authority
            • Excellent internal and external customer service
            • Confidence and ability to have critical conversations, if necessary
            • Strong interpersonal skills and ability to interact with different groups with diverse needs and requirements to develop and deliver workforce education
            • Flexible and Agile
            • Open to feedback and willing to accept stretch assignments and projects


              • At least 7 years experience in the field
              • Background in utility industry and prior experience supporting federal contractors strongly preferred
              • Bachelor's degree or equivalent combination of undergraduate education and specific relatable work experience in a relevant field

                Travel Requirements

                Up to 25%.


                Champions safety


                Cultivates innovation

                Customer obsessed

                Drives Results

                Nimble learning

                Join American Water...We Keep Life Flowing

                American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Keywords: American Water, Camden , Talent Acquisition Manager - Technology & Innovation, IT / Software / Systems , Camden, New Jersey

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