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IAM Analyst

Company: Robert Half Technology
Location: Camden
Posted on: October 11, 2019

Job Description:

The Access Provisioning team plays an integral role in providing employees, consultants, contractors and temporary help with the access they need to support Campbell soup and all subsidiaries, and executes with consistency, accountability and exceptional customer service. Access is provisioned and processed within established SLAs, and trouble tickets are resolved expeditiously. As new initiatives are planned and executed, AP team members are involved with the projects, representing the Access Provisioning process, ensuring best practices and standards are upheld, work with the project manager/workstream owners to evaluate any deliverables, communicate and coordinate the efforts with the team. This position requires the use of multiple tools and applications, heavy multitasking and thorough vetting of requests and projects to ensure consistency of access and services provided to global subsidiary companies. Requires the ability to manage time and tasks independently, but interact with the larger team on a consistent basis. Participation in project work as needed, but primary and initial focus is on daily operations and repeatable tasks surrounding the request and fulfillment activities. 1. Provisioning/deprovisioning of access in accordance with current process; communicate with customers and application owners, suggest improvements, ensure SLAs are managed and met. 2. Participate in Remedy and Service Now ticketing systems to swiftly diagnose, troubleshoot and resolve customer issues. 3. Work with IT teams, application owners and business groups to analyze provisioning/deprovisioning activities which occur outside of AP team (on a global scale), determine where appropriate to consolidate within AP team, automate against IAM tool. 4. Identify areas of cleanup needed within AP team and primary data sources used for provisioning and deprovisioning. 5. Provides administrative position management support for Workday contingent work force. 6. Participate in data cleanup/conversion to new IAM tool; analyze, document and suggest process improvements as globally aligned processes are developed to reduce SLA and service delivery times. Access Provisioning Analysts will manage their daily workload within the established provisioning/deprovisioning workflow while multi-tasking against competing and time-sensitive priorities, while maintaining customer contact and managing/establishing expectations. * Provides direction and best practices to customers to streamline requests, training and/or education on new tools and processes to promote process adherence, while soliciting feedback to ensure workflows do not negatively impact business units. * Works with Senior Security Analyst to provide support for project needs as needed. * Mentor new staff to ensure a consistent end-user experience. * Work with various IT and business teams to consolidate provisioning and deprovisioning activities, look for opportunities to automate and standardize IT processes to facilitate a consistent process. * Performs administrative cleanup of accounts, servers or platforms found during audits or other activity.Minimum 4 years relevant experience desirable Ability to manage time, tasks and projects independently but still work and contribute within the team environment. * Knowledge of Microsoft Office Suite * Knowledge of Active Directory * Internet Browser knowledge * Experience with a ticketing system (such as Remedy or Service Now) * Ability to multi-task against competing priorities * Interpersonal Skills * Excellent oral and written communication skills * Leadership Skills and the ability to manage customer expectations * Emphasis on Customer Service and engaging the workforce to embrace technology - provided by Dice

Keywords: Robert Half Technology, Camden , IAM Analyst, IT / Software / Systems , Camden, New Jersey

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