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Contact Tracer

Company: Careerbuilder-US
Location: Camden
Posted on: January 12, 2021

Job Description:

A professional staffing company is seeking dedicated Contact Tracers to use a web-based data management platform to call all contacts of anyone diagnosed with COVID-19. Contact Tracer will need to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine or isolation, if appropriate. Job Requirements:* Get in touch with contacts of persons diagnosed with COVID-19 patients through text, e-mail, phone calls, and other platforms when necessary within the program determined time frames established.* Provide contacts with approved information on quarantine procedures, what to do if symptoms develop, and, if appropriate, refer them to testing.* Assign risk category depending on the contact's underlying medical conditions, occupation, living situation, and level of contact with case, and understand protocol for each risk category.* Communicate with contacts in a professional and empathetic manner* Collect and record information on symptoms into appropriate systems* Communicate with your team and supervisor when contact cannot be made with an individual to determine the best way to address the problem.* Maintain daily contact with supervisorQualifications* Excellent communication, organizational, and critical thinking skills; sound judgment and attention to detail* Experience conducting telephone-based or in-person interviews* Ability to speak, read, and write English; fluency in languages other than English is desired* Proficiency in basic computing and ability to access and navigate various databases and software programs following training* Flexibility, professionalism, and the ability to manage multiple projects simultaneously are highly valued attributes* Ability to interact appropriately and effectively with a wide range of persons* Ability to be equally comfortable working individually and within a team environment that emphasizes interdisciplinary collaboration in a dynamic health department* Ability to show empathy and be nonjudgmental towards distressed individuals* Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress. Anyone identifying with any of these diverse communities is strongly encouraged to apply.* Have a commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)* Candidate must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. This position could move to on-site call centers at a later date.* Equipment to be provided by Department of Health and must be returned upon completion of assignment in good working order. Must have access to good/reliable internet connection.* New Jersey Residents required. Familiarity with New Jersey's geography, i.e. municipalities/counties/locations required.* This position is full-time (5 days/week). You will be assigned a set schedule for 35 hours/week to ensure coverage between 8am-8pm daily. The position is temporary and may end at any time depending on the demand.

Keywords: Careerbuilder-US, Camden , Contact Tracer, Other , Camden, New Jersey

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