Help Desk Specialist

Company: Fathom Management, LLC
Location: Atlantic City
Posted on: February 20, 2021

Job Description:

IT Help Desk Specialist I We are looking for an experienced Help Desk Specialist I to provide support to Department of Homeland Security (DHS) Directorate of Science and Technology (S&T) Transportation Security Laboratory (TSL) for Business Operations Support Services (BOSS). Purpose: The work for this acquisition includes labor, supplies, equipment, and materials necessary to supply administrative and technical support services to the Business Operations Division, including project planning and administration, tracking receipt and processing of contractor deliverables; editing, processing, publication, and distribution of TSL information products; records management; and enterprise information technology support. These functions provide support to all divisions and areas within the agency's domain. The effort provides the opportunity to improve the Government Agencies' overall business operations and permit them to improve upon existing organizational strengths. The intent is to maximize the efficient use of government assets in support of the Homeland Security mission by improving business processes, and tracking costs, and tracking contract deliverables more effectively. Responsibilities

• Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.
• Serve as the initial point of contact for troubleshooting all IT related problems, but not limited to hardware/software, passwords, and printer problems.
• Applies fundamental concepts, processes, practices, and procedures on technical assignments.
• Work is performed under supervision. Qualifications
  • 1-4 years relevant experience.
  • Preferred Software experience desired: TSL local IT Systems & equipment
  • Minimum Education: High School Diploma or GED certification
  • Clearance: Secret Security Clearance Required We offer full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more. It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law. - provided by Dice

Keywords: Fathom Management, LLC, Camden , Help Desk Specialist, Other , Atlantic City, New Jersey