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Front Desk Agent

Company: Anonymous
Location: Cape May
Posted on: May 3, 2021

Job Description:

Job Summary: The primary responsibility of the Front Desk Agent is to register guests, take reservations and provide information about rooms, rates and amenities.Job Responsibilities:- Greet guests with a welcoming smile and friendly demeanor.- Perform all guest check-in and check-out procedures.- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.- Collect payment for room charges and other fees.- Answer phones and direct calls to appropriate personnel.- Make and confirm reservations.- Inform guests of hotel amenities and offerings.- Be informed and up-to-date on all types of room accommodation and availability.- Communicate with housekeeping, maintenance and restaurant staff as necessary.- Provide local information on restaurants, special sites, activities, etc.- Resolve customer complaints and problems calmly and effectively.- Notify management of any serious issues that you cannot resolve.- Take and deliver messages for guests.- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)Job Requirements:- High school diploma or GED equivalent is required.- Previous experience in customer service is required; previous hospitality industry experience is preferred.- Experience using property management systems; OPERA is preferred. - Computer literate and proficient using Microsoft Office Suite.- Demonstrated strong customer service skills.- Ability to multi-task in a fast-paced environment.- Personable and outgoing when dealing with guests.- Professional phone demeanor.- Ability to maintain calm, polite, and patient in stressful situations.- Ability to connect with guests and consistently give them a positive customer experience.- Ability to work flexible hours in a 24 x 7 operation; including nights, weekends and holidays.- Ability to stand for long periods of time.- Ability to use hands and fingers to handle or feel - Ability to frequently bend, climb, kneel, and move about the facility.- Must have ability to communicate both orally and in writing to guests and members of the front office staff. - Must be able to carry, lift or pull items weighing up to 50 pounds.

Keywords: Anonymous, Camden , Front Desk Agent, Other , Cape May, New Jersey

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