SG Digital leads the global gaming market, providing innovative
software that powers the world's most successful operators and
online gaming providers.
We pride ourselves on product innovation and technical
excellence and are constantly adding new applications and new
functionality to our product suite, used by billions of end users.
Having recently become the Digital, online Division of the $4bn
Scientific Games, we are now in a period of dramatic growth that
will see us grow headcount by 30% this year alone.
Want to be part of our story?
We are a group of distributed multidisciplinary engineers,
passionate about casino gaming, focused on a few highly scalable
distributed platforms on a hybrid technology stack running in
public and private clouds.
The teams are small and move fast -- all members are expected to
be able to achieve maximum results with minimal direction.
Pay and Benefits:
- Base pay $15.00 HR
- Medical, dental, vision, 401(k) match, STD, LTD, AD&D, EAP,
HSA, FSA, and Life
- 29 paid days per year (17 PTO, 10 holidays, and 1 floating
- Benefits effective from first day of hire
- Many opportunities to Grow within our company
Must be able to work ALL Shifts - 1st, 2nd and 3rd
SG will pay and assist all candidates to obtain Casino License
for - New Jersey, Indiana and Pennsylvania
Must Pass an Extensive Background Check
The Customer Service Agent will be responsible for delivering
professional, accurate, and timely service including contact
handling, risk work and incident handling for business to customer.
This individual is a fantastic communicator with solid industry
knowledge which enables them to assist customers and adhere to
defined Service Level Agreements (SLAs). You will also need to be a
flexible team player and available to work in a 24/7 call center,
shift work environment.
- Handling all customer contacts (phone, email & live chat),
following the Customer Service guidelines & procedures in a timely
manner as per the defined SLA's.
- Proactively remaining current with internal customer service
Standard Operating Procedures (SOPs)
- Investigating fraudulent player behavior, taking appropriate
actions as per the SOP such as monitoring transactions & customer
records via internal and external fraud prevention systems.
- Communicating through Customer Relationship Management and
- Provide "Know Your Customer" and document verification services
- Additional tasks may be required including updating & creating
SOP's, investigating patron complaints, and outbound campaigns.
Show a commitment to ensuring responsible gaming.
- Will be using both internal and external systems in order to
access player personal data, including transaction history, payment
details/history, responsible gaming limits, exclusion status,
physical location during play, and identity verification in order
to help resolve player queries and problems. Systems include but
are not limited to OPS, THOR, IDology, GeoComply, OpenBet, and
various payment processing back offices
Must have a high school diploma or equivalency.
Years of Related Experience
0-1 years of customer service or call center experience
- Need to be a critical thinker, be able to trouble shoot issues
- Basic knowledge of computers
- Good communication skills
- Need to have basic typing skills
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee is regularly required to sit, stand, walk, bend, use
hands, operate a computer, and have specific vision abilities to
include close and distance vision, and ability to adjust focus
working with computer and business equipment.
Scientific Games Corporation and its affiliates (collectively,
"SG") are engaged in highly regulated gaming and lottery
businesses. As a result, certain SG employees may, among other
things, be required to obtain a gaming or other license(s), undergo
background investigations or security checks, or meet certain
standards dictated by law, regulation or contracts. In order to
ensure SG complies with its regulatory and contractual commitments,
as a condition to hiring and continuing to employ its employees, SG
requires all of its employees to meet those requirements that are
necessary to fulfill their individual roles. As a prerequisite to
employment with SG (to the extent permitted by law), you shall be
asked to consent to SG conducting a due diligence/background
investigation on you.
This job description should not be interpreted as all-inclusive;
it is intended to identify major responsibilities and requirements
of the job. The employee in this position may be requested to
perform other job-related tasks and responsibilities than those
SG is an Equal Opportunity Employer and does not discriminate
against applicants due to race, ethnicity, gender, sexual
orientation, veteran status, or on the basis of disability or any
other federal, state or local protected class. If you'd like more
information, please click on this link: EEO Poster