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Valet Runner/Dual Rate Supervisor

Company: Borgata Casinos
Location: Atlantic City
Posted on: May 3, 2021

Job Description:

Valet Runner parks and retrieves customer vehicles in a courteous, safe and efficient manner.

  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the department.
  • Comply with all departmental and Company Policies including Borgata's business ethics guidelines.
  • Responsible for maintaining accurate property information through daily use of talent portal, email and other forms of communication.
  • Maintains a high energy environment by running for fronts and aggressively opening and closing customer car doors.
  • Informs customers about the services of the property.
  • Assists customers with wheelchairs, scooters, oxygen tanks, and any other device.
  • Assists customers with jump starts, lock outs, tire changes and other issues when needed.
  • Assist department with fleet, limousine, claims, buses and guest issues when needed.
  • Controls traffic flow in the Porte Cochere.
  • Responsible for the initial greeting of our customers and ensures tickets are given to our customers upon arrival.
  • Monitors volume of traffic and summons additional staff.
  • Summons Limousines and taxis as needed.
  • Handles customer concerns and upholds The Borgata's commitment to customer service.
  • Performs other duties as assigned.
  • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
  • Must be able to stand for an entire shift and be able to move quickly throughout the Casino/Hotel areas

Dual Rate Parking Shift Manager is responsible for the daily activities of staff and driveway operations

  • Responsible for/assists with talent in the hiring, scheduling, training and development, evaluating and coaching of subordinates

  • Responsible for maintaining accurate property information through daily use of the talent portal, email and other forms of communications

  • Promotes positive customer relations for all customers by providing prompt, courteous and efficient service

  • Resolve customer complaints in a manner which promotes positive customer relations

  • Ensures the smooth and efficient flow of the valet parking system

  • Monitors the self-parking lots to ensure proper operation and cleanliness

  • Performs administrative functions including scheduling, team member evaluations, counseling and training sessions

  • Works directly with Front Services department to ensure proper communication

  • Upholds The Borgata's commitment to customer service

  • Performs other duties as assigned by supervisors

Job Requirements

  • High School Diploma or equivalent preferred.
  • Strong customer service skills required.
  • Must possess a valid New Jersey Drivers License with clean driving record. A driver history abstract is required.
  • College Degree or equivalent experience preferred

  • Two to four years of appropriate experience required along with strong customer service skills

Keywords: Borgata Casinos, Camden , Valet Runner/Dual Rate Supervisor, Other , Atlantic City, New Jersey

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