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Loyalty Card Representative

Company: Borgata Casinos
Location: Atlantic City
Posted on: May 3, 2021

Job Description:

Enrolls customers into the Borgata Loyalty Card program, updates existing information, issues cards and emphasizes the rewards and benefits of the Card Program

* Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property

* Acts as a role model to all employees and always presents oneself as a credit to Borgata and encourages others to do the same

* Understands and explains Borgata Loyalty Card programs and rewards to team members and customers

* Creates a memorable guest experience by effectively aligning the people, product, and processes to deliver on the promises made to and by our team members

* Recommend improvements as related to customer feedback

* Must be able to amicably resolve customer related problems quickly and professionally

* Comply with all New Jersey regulatory requirements, Departmental and Company Policies including Borgata's business ethics guidelines

* Maintain confidentially of all Borgata trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information

* Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

* Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas

* Repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor

* Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

* Must be able to lift up to 25 lbs

* Qualifies customers for the Mlife Mastercard, issues credit cards, explains program benefits, and logs all transactions

* Work in multiple computer programs at the same time

* Understand Direct Marketing promotions and all rules and regulations

* Ability to do simple mathematics for converting points into Express Comps and Slot Dollars

* GameSense headquarters to explain to customer the importance of Responsible Gaming

* Enroll customers in the Military Veteran's Program and explain program benefits

* Assist with Kiosk breakdowns and reprint Match Play coupons

Job Requirements

* High school diploma or equivalent GED preferred

* Ability to communicate with customers and employees in a clear and concise manner

* Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.

* Ability to effectively communicate in English

Keywords: Borgata Casinos, Camden , Loyalty Card Representative, Other , Atlantic City, New Jersey

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