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Coord - Housekeeping-seasonal

Company: Hard Rock Hotels and Casinos
Location: Atlantic City
Posted on: June 10, 2021

Job Description:

Overview

Under the direction of the Housekeeping Management, the incumbent ensures the Housekeeping Department functions to established Hard Rock property and brand standards.

Responsibilities

  • Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
  • Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
  • With assistance from Housekeeping management, supervises the property's Hotel Housekeeping Department in all daily operations
  • Creates a culture of high ethical standards, integrity and service at all times
  • Personally assists guests, assist management, solicits feedback and adapts internal procedures accordingly
  • Implements systems that help anticipate the needs of our guests
  • Seeks opportunities to improve performance, and implements action plans for improvement
  • Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
  • Works with direct reports to evaluate progress toward goals
  • Creates a culture of accountability through quality control metrics for Housekeeping performance
  • Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
  • Ensures integration and teamwork for the department in a positive environment
  • Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
  • Assure all safety policies and procedures are followed
  • Utilize device/HotSOS to place requests for Housemen and other departments
  • Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).
  • To attend training and meetings as and when required.
  • To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
  • Other duties as assigned

Qualifications

  • High School diploma, GED, or equivalent required
  • Minimum 1 year of experience in a Hotel Housekeeping Management role or 2 years of experience as Hotel Housekeeping Supervisor
  • Bilingual in Spanish preferred

Keywords: Hard Rock Hotels and Casinos, Camden , Coord - Housekeeping-seasonal, Other , Atlantic City, New Jersey

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