This position has a strong emphasis on customer service to our
Must ensure quality patient scheduling, positive telephone
etiquette and customer satisfaction in support of the mission of
Cooper University Hospital.
Serve as the front line contact person for all incoming
Greet, register, schedule, collect point of service copays and
provide general information topatients and their families using
Must have the ability to be organized, take independent action
and project Cooper's values to both customer and co-workers.
Serves as patient's non-clinical navigator during discharge
MINIMUM QUALIFICATIONSEducation: High School Diploma or
equivalent required.Experience: Minimum one year of recent
registration or billing experience working in a medical facility
Proficiency in patient registration, scheduling, medical
insurance pre-certifications, authorizations and referrals
Epic experience preferred.
Excellent organizational, written/verbal communication and
Demonstrated performance of excellent customer service
skills.Required License/Certifications/ Registration:
Other Qualifications: Customer service oriented
attitude/behavior as well as a pleasant and poised demeanor and
excellent phone etiquette.
Must possess excellent communication skills both verbal and
written. Must be skilled in the use of computers.
NAHAM Certified Healthcare Access Associate (CHAA) certification