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Spa areas Attendant - Woman's Spa

Company: MGM Resorts
Location: Atlantic City
Posted on: June 12, 2021

Job Description:

The Spa Areas Attendant is responsible for attending to guests in fitness, pool and spa areas.

  • Maintain a thorough knowledge of spa and resort programs, facilities, activities and products
  • Monitor fitness department supplies and equipment daily, and replenish them as needed
  • Responsible for the cleanliness, safety and equipment maintenance of pool and spa areas according to Risk Management and OSHA guidelines
  • Evaluate and adjust pool chemicals as required
  • Monitor maintenance concerns of equipment
  • Monitor weight and cardio room to assist customers with proper use of all exercise equipment, including weight machines, free weights, cardiovascular machines, etc.
  • Assist in administering non-technical fitness information and provide fitness assistance to customers
  • Assign lockers to customers and explain locker usage
  • Assist therapists in locating their treatment customers in the locker room, lounge and wet areas
  • Prepare locker room, steam, sauna, cold plunge, whirlpool and lounge equipment and supplies daily
  • Accurately place food orders for customers through in-room dining and assist with the cleanup process
  • Replenish food and beverage as necessary
  • Sort dirty linens for pick up
  • Stock spa areas with clean linens as directed
  • Replenish guest amenity supplies in pool, fitness and locker room areas as needed
  • Conduct customer tours of the spa facility as directed
  • Promote positive customer relations for all customers by providing prompt, courteous and efficient service
  • Assist customers with special requests and provide hospitality services as directed, such as water, tea service, etc.
  • Performs other duties as assigned by the Spa Operations Shift Manager
  • Attends regular staff meetings as directed by the Spa Operations Shift Manager
  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property
  • Resolve customer complaints in a manner which promotes positive customer relations
  • Comply with all departmental and Company policies
  • Maintain confidentiality of all Borgata proprietary information
  • Exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise and stress related to servicing customers in a fast paced environment
  • Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas
  • Must be able to work holidays, weekends, and flexible shifts/hours
  • Must be able to lift up to 50 pounds
  • Physically capable of using the required equipment and/or tools specific to position

Job Requirements

  • High school diploma or equivalent
  • Must demonstrate good communication and customer service skills
  • Experience preferred
  • Experience in working in a high end health club, resort or spa environment preferred

Keywords: MGM Resorts, Camden , Spa areas Attendant - Woman's Spa, Other , Atlantic City, New Jersey

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