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Business Quality Lead

Company: Campbell Soup
Location: Camden
Posted on: September 12, 2021

Job Description:

Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.

We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.

Business Quality Lead – Pacific Foods

General Summary:

This position reports to the Business Quality Manager and is the Quality interface for Pacific Foods businesses, connecting Quality with Supply Chain, Marketing, Sales & R&D.  Key areas of responsibility include commercialization, consumer complaint improvement plan identification and implementation, enabler activities support and providing technical leadership to Quality Programs.  The individual will identify and work with the business to address food safety & quality risks / gaps and facilitate opportunities for new products, enablers, reformulations, programs, processes & systems.  This person plays a critical role in developing all documentation needed for plants & regulatory such as food safety / quality risk assessments, specifications, on-line sampling, checks, defect standards & training to ensure high level Quality.  This position will ensure adherence to the M&B Quality Policies and CSC Global Quality Policies.  The Individual will influence management on alignment of Quality strategies, Quality annual objectives, and Plant project plans.  The Individual will direct and deploy Quality Assurance programs across Campbell's plants and comanufacturers, functional areas, and influence plant leadership with quality best practices.


  • Strong Partnership & linkage with PD, Marketing, and Operations on new product commercialization, Product Quality improvement & enabler programs. 
  • Influence management to ensure alignment of quality strategies, annual objectives, and project plans. 
  • Facilitate and drive key Quality programs, internal and external audit requirements, ensure adherence to M&B and CSC Quality Policies, and lead assigned Quality strategic initiatives for the network. 
  • Provide insight and support in the development, implementation and ongoing tracking of appropriate Quality performance KPI's. 
  • Provide direction & support to plant and corporate Quality and project teams. 
  • Facilitation of and the category Technical Lead for the analysis of consumer trends and data, identification and implementation of consumer complaint reduction initiatives / programs and comprehensive plans to improve Consumer Satisfaction. 

Job Complexity:

  • Ability and skills to objectively lead, collect data, assess the situation, separate facts from sound bites and make sound, risk-based decisions balancing stakeholder needs and protecting the equity.
  • Responsible for new or changes in regulations on specifications, procedures, quality, and supply plans both domestic and international
  • Trouble shooting quality issues across Corporate & plants: supply chains for ingredients, packaging, materials; finished products processed & supplied; and Food Safety & Quality non-conformance assessments (e.g., allergen risk, foreign material risk, microbiological risk).
  • Develop and implement training processes and modules to provide quality management and plants valuable skills in Commercialization Processes & Quality systems.
  • Responsible to partner with CCID, PD & Sensory to ensure proper consumer testing from a Quality perspective.  Define food safety & quality requirements for all R&D plant testing plans for new products, renovation & enablers.  Tests plans shall include quality attributes & capability studies.

Job Specifications:

  • Knowledge, abilities and decision making for Food Safety, Regulatory, and Quality challenges.
  • Knowledge of product manufacturing / processing.
  • Ability to manage multiple responsibilities with urgency via prioritization and program management skills.
  • Capable of influencing development steps used in the Innovation and Commercialization process to leverage design in achieving consumer safety and quality objectives (example; HACCP & Food Safety Plan Assessments), drives improvement of consumer-based specifications.
  • Knowledge of Quality Standards, Systems, and Quality Policies, with skills and ability to execute against requirements.
  • Knowledge and general business acumen to support and influence Marketing and R&D. 
  • Capable of engaging other business units' quality personnel in development and standardization of; Quality manuals, policies, procedures, and data templates, audit standards and procedures, and Quality Key Performance Indicators.
  • Knowledgeable in Statistical Process Control programs, Design of Experiment and Process Capability studies
  • Supports plant personnel & staff handling non-routine quality system issues investigation, documentation, and resolution.
  • Ability to drive organizational alignment on Quality objectives with an enterprise-wide mindset, and the adaptation of structure, processes, and systems to achieve objectives.
  • Dedicated work habits, takes initiative, sets high standards
  • Ability to demonstrate & execute against leadership behaviors.
  • Strong business partnering and relationship management skills. 
  • Minimum BS Food Science required (or related degree), and a minimum 7 years of experience required food industry with demonstrated achievement in leadership.

Travel Estimated at 10 – 30 %.


The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Keywords: Campbell Soup, Camden , Business Quality Lead, Other , Camden, New Jersey

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