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Remote Customer Service, Benefits Healthcare

Company: SYKES
Location: Atlantic City
Posted on: October 7, 2021

Job Description:

Job description

SYKES is excited to now be a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions! Join us as a remote based Medical Customer Service Agent, where you will handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. In this job, you will:

  • Handle inbound and outbound member, provider, and physician calls
  • Answer questions related to pharmacy benefits
  • Work with other departments to research and resolve issues, responding to members within performance agreement guidelines
  • Maintain accurate and complete documentation
  • Identify and escalate concerns from patients and/or clients
Work with us an you'll enjoy:
  • $13.00/hr starting pay
  • Multiple shift options
  • Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off
  • Hands-on, 100% paid training
  • Refer a friend program that pays up to $150 for every referral with no limits.
  • Tuition assistance and opportunities for advancement
  • Personal benefits of working from home including saving time, money, and the environment.


Required qualifications, skills and experience

Apply with us if you possess:

  • Ability to navigate multiple screens on a computer while helping customers
  • Excellent customer service, interpersonal, verbal and written communication skills
  • Flexible and resilient demeanor, active listening skills and attention to detail
  • Quiet distraction free home office area to work.
  • High School Diploma/GED or above and at least 18 years old
Technical Requirements:

  • Hard-Wired internet connection at least 5 mbps up and download speeds.
  • A standalone monitor to connect to the computer we will send you. This cannot be a laptop, all in one, or TV.
  • A computer (any type but not a phone) for your first week of training sessions and any technical troubleshooting.


Desired qualifications, skills and experience

Previous experience in the medical customer service industry and/or telephone customer service experience is desirable but not required

About SYKES

SykesHome

Location: Remote

SYKESHome is now part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Learn, Lead & Grow at Sitel Group. We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun, and be themselves. There has never been a more exciting time to join our team!

At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.

EEO statement

EOE/Veteran/Disabled

Keywords: SYKES, Camden , Remote Customer Service, Benefits Healthcare, Other , Atlantic City, New Jersey

Click here to apply!

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