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Service Support Specialist

Company: Evolution Gaming
Location: Atlantic City
Posted on: November 17, 2021

Job Description:

Job Description * Ensuring that all tables are operational without interruptions and in the respective language * Ensure appropriate number of staff are present for each shift and of relevant nationality * Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason * Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity * Resolving players' disputes related to the actions of the dealer or any other event that could have affected the integrity of the game * Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessary * Work with internal systems (JIRA, TTS, WIKI, etc.) * Recording all events related to major incidents in TTS and producing post resolution incident reports * Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products

Keywords: Evolution Gaming, Camden , Service Support Specialist, Other , Atlantic City, New Jersey

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