Relationship Banker, North Toms River, NJ

Company: Santander Holdings USA Inc
Location: Pemberton
Posted on: November 19, 2021

Job Description:

Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a principal presence in the northeast U.S., Santander--s retail division serves nearly 2 million customers and more than 5% of small businesses in the US.

What to Expect

• Put the customer at the center of everything you do. Make connections with customers in the branch and over the phone.
• Engage Consumer and Business customers through proactive, outbound calling for both service and relationship deepening opportunities.
• Assess customer needs by being genuinely curious, asking questions, and identify opportunities to help achieve their financial goals today and in the future.
• Be the expert on Santander Consumer and Business products and services and be able to articulate the benefits that will help customers based on their need.
• Recommend the best solutions based on need; deliver solutions directly as well as introduce Investment and Mortgage partners, when appropriate.
• Build trust and deliver solutions by setting expectations and meeting commitments.
• Develop relationships with new and existing Consumer and Business customers by maintaining contact through early engagement calls and regular outreach with portfolio customers.
• Deliver an outstanding customer experience in every interaction. Ensure timely follow up and escalate when appropriate.
• Ensure compliance with all bank policies, procedures and regulatory requirements.
• May assist customers with teller transactions as needed.
  • 4 year college degree (preferred)
  • 2 or more years of personal banking experience (strongly preferred)
  • Motivated to help people achieve financial goals
  • Passion and personal commitment to proactively help customers
  • Exceptional listening and communication skills in person and over the phone
  • Ability to work effectively in a team environment, building strong relationships with colleagues and business partners
  • Ability to use critical thinking to solve problems and provide solutions to customer issues
  • Demonstrated proficiency using the phone to engage with customers
  • Basic computer skills Hours and Schedule
    • 40 hours per week
    • Schedule varies depending on branch need and may include Saturdays and/or Sundays At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply .
      
      Primary Location: Toms River, New Jersey, United States
      
      Other Locations: New Jersey-Toms River
      
      Organization: Santander Bank, N.A.

Keywords: Santander Holdings USA Inc, Camden , Relationship Banker, North Toms River, NJ, Other , Pemberton, New Jersey