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Relationship Banker, North Toms River, NJ

Company: Santander Holdings USA Inc
Location: Pemberton
Posted on: November 19, 2021

Job Description:

Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a principal presence in the northeast U.S., Santander--s retail division serves nearly 2 million customers and more than 5% of small businesses in the US.

What to Expect

  • Put the customer at the center of everything you do. Make connections with customers in the branch and over the phone.
  • Engage Consumer and Business customers through proactive, outbound calling for both service and relationship deepening opportunities.
  • Assess customer needs by being genuinely curious, asking questions, and identify opportunities to help achieve their financial goals today and in the future.
  • Be the expert on Santander Consumer and Business products and services and be able to articulate the benefits that will help customers based on their need.
  • Recommend the best solutions based on need; deliver solutions directly as well as introduce Investment and Mortgage partners, when appropriate.
  • Build trust and deliver solutions by setting expectations and meeting commitments.
  • Develop relationships with new and existing Consumer and Business customers by maintaining contact through early engagement calls and regular outreach with portfolio customers.
  • Deliver an outstanding customer experience in every interaction. Ensure timely follow up and escalate when appropriate.
  • Ensure compliance with all bank policies, procedures and regulatory requirements.
  • May assist customers with teller transactions as needed.
    • 4 year college degree (preferred)
    • 2 or more years of personal banking experience (strongly preferred)
    • Motivated to help people achieve financial goals
    • Passion and personal commitment to proactively help customers
    • Exceptional listening and communication skills in person and over the phone
    • Ability to work effectively in a team environment, building strong relationships with colleagues and business partners
    • Ability to use critical thinking to solve problems and provide solutions to customer issues
    • Demonstrated proficiency using the phone to engage with customers
    • Basic computer skills Hours and Schedule
      • 40 hours per week
      • Schedule varies depending on branch need and may include Saturdays and/or Sundays At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply .

        Primary Location: Toms River, New Jersey, United States

        Other Locations: New Jersey-Toms River

        Organization: Santander Bank, N.A.

Keywords: Santander Holdings USA Inc, Camden , Relationship Banker, North Toms River, NJ, Other , Pemberton, New Jersey

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