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Front Desk Lead Clerk

Company: Caesars Entertainment
Location: Atlantic City
Posted on: January 9, 2022

Job Description:

Description

Job Duties

  • Runs all front office reports
  • Assures that all special requests are handled in advance to assure positive guest relations
  • Answers phone at control desk and processes information from all other areas of the hotel and casino
  • Processes express check-outs and assures that guests receive copies of billing
  • Overseas and participates in assuring that complete and accurate over/credit reports are done on a daily basis and that all discrepancies are brought to the attention of the front desk manager and thoroughly rectified before downtime
  • Assists manager in completing the housekeeping/front desk discrepancy report to ensure that all improper occupancy statues are rectified or justified and documented assures that all vacant rooms are available for resale
  • Assists the front desk management in assuring that all "walked guests" are treated in a professional manner and that all pertinent paperwork is completed regarding the same
  • Assists in the check-in and check-out of guests when necessary
  • Provides Family Style Service at all times
  • May perform other duties as assigned

    Minimum Qualifications

    • High School diploma or equivalent experience required
    • One year experience in hotel reservations or front desk operations required
    • Must have excellent communication skills
    • Required to perform the customer service standards of the department
    • Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies and procedures.
    • Experience with LMS

Keywords: Caesars Entertainment, Camden , Front Desk Lead Clerk, Other , Atlantic City, New Jersey

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