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Scheduler/Client Care Coordinator

Company: Visiting Angels
Location: Marmora
Posted on: May 14, 2022

Job Description:

Job DescriptionVisiting Angels of Cape May has an immediate opening for aOffice Assistant/Scheduler Our office supports senior citizens living in Cape May, Cumberland and areas within Salem and Gloucester Counties, NJBENEFITS:

  • Competitive Annual Salary, based upon experience
  • Vacation/Paid Sick Time
  • Retirement Plan POSITION PURPOSE: This position is responsible for the day-to-day office operations including but not limited to scheduling, customer service, maintaining proper documentation, and fulfilling the company practices and objectives that result in superior client care as well as caregiver satisfaction and retention. REPORTING: The position reports to the Agency Director.PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.
    • Maintain company standards in providing superior patient care by implementing high- quality care standards and exceptional customer service.
    • Determine work assignments and schedule caregivers as required. Supervise caregiver daily activities. Counsel employees on company disciplinary policies.
    • Monitor arrivals/departure times, professional appearance, client relationship, and match of caregiver to client. Take appropriate action of any of these areas require improvement.
    • Conduct regularly-scheduled, follow-up telephone calls to clients to ensure high satisfaction.
    • Recognize and reward good job performance and promote caregiver recognition.
    • Confer with Agency Director, Nurses and mentors regarding caregiver performance and skills. Take corrective action as needed.
    • Maintain computer files for clients on Agency scheduling system.
    • Schedule caregiver staff for hours of service on new clients and open hours/shifts on existing cases. Ensure consistency in caregiver scheduling.
    • Maintain computer schedules and ensure timely data entry for schedules and client information.
    • As required by the RN staff, communicate changes to client's care to all caregivers working with client.
    • Maintain communication with families to discuss all matters related to client's care: changes to schedule, changes to caregiver staffing, answering questions and responding to concerns or complaints in a timely manner.
    • Monitor time record logs on a daily basis. Counsel staff regarding tardiness and correct use of shift management system. Make the appropriate corrections to the system to facilitate accurate payroll processing.
    • Prepare managerial reports within required timelines.
    • Maintain documentation on all current and past clients.
    • Receive and process referrals and inquires. Communicate appropriate and accurate information regarding the scope of service to the prospective client. Complete the required documentation.
    • Follow up on pending leads.
    • Maintain absolute confidentiality of all information pertaining to employees, clients and client's families.
    • Maintain positive relationships with all clients and referral sources.
    • Independently respond to and resolve client complaints and concerns.
    • Communicate and refer appropriate matters to the Director for additional guidance.
    • Manage a rotating schedule that includes on-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, the current roster of care and list of active direct care staff. Prepare and maintain the on-call log, client and employee records. Manage calls by following company policies.
    • Maintain regular, predictable attendance.
    • Perform other functions as deemed appropriate by the management team. REQUIRED JOB KNOWLEDGE AND SKILLS:
      • High School diploma and experience in an office setting, preferably in private duty homecare.
      • Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.
      • Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing.
      • Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
      • Present a well-groomed image that reflects the professionalism of the business.
      • Ability to plan, organize, prioritize, delegate, and accurately complete work activities within specific deadlines while managing interruptions.
      • Work independently and proactively with minimum direction and/or supervision.
      • Ability to generate goodwill for the agency with clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
      • Ability to lawfully work in the U.S. PHYSICAL/ENVIRONMENTAL DEMANDS:
        • Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
        • Must be able to lift up to 25 lbs.
        • Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet the requirements of this position.
        • Must be able to properly operate office equipment.
        • Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the agency.
        • Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.
        • All of the above demands are subject to the ADA requirements. Apply today by filling out the form on this job posting to join our supportive team and learn more about this rewarding position!

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Keywords: Visiting Angels, Camden , Scheduler/Client Care Coordinator, Other , Marmora, New Jersey

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