Lead Patient Services Associate
Company: Thomas Jefferson University Hospital (Philadelphia
Location: Camden
Posted on: January 22, 2023
Job Description:
Responsibilities The Lead Patient Services Associate (PSA)
enhances the patient/customer experience by courteously and
professionally processing arrival and departure activities
associated with visits to the practice/department. The Lead PSA
serves as a resource to other Patient Services Associates by
mentoring, training and assisting in the direction of day to day
operations. Primarily working at the front desk of an outpatient
practice the Lead PSA verifies insurance, referrals and patient
demographic information. The Lead PSA supports delivery of the
Jefferson Experience by placing emphasis on the prompt and
courteous treatment of all patients and visitors to maintain an
efficient flow of patients to examination rooms.Qualifications
- Must be able to communicate courteously with patients and/or
visitors.
- Willingness to provide and support a positive Jefferson
Experience for all patients and/or visitors.
- Leadership skills to include proactivity and problem
solving.
- Ability to establish and develop positive and collaborative
relationships. Education:HS Diploma or equivalent required.
Experience:Minimum of 3 years patient facing healthcare
experience.Conditions of Employment Covid Vaccination is a
requirement for employment at Jefferson for employees working at
Jeffersons clinical entities or at the University. If you are not
currently vaccinated you will be required to receive the
vaccination prior to hire date if you are offered employment,
unless you request and receive an approved medical or religious
exemption from Jefferson.Closing Statement Jefferson includes
Thomas Jefferson University and Jefferson Health, a dynamic
university and health system with broad reach across the Delaware
Valley. Jefferson is the second largest employer in Philadelphia
and the largest health system in Philadelphia based on total
licensed beds. Through the merger of Thomas Jefferson University
and Philadelphia University in 2017, our University includes ten
colleges and four schools. We are an NCAA Division II university
and an R2 national doctoral university offering undergraduate and
graduate-level programs that provide students with a
forward-thinking education in architecture, business, design,
engineering, fashion and textiles, health, medicine and social
science. Jefferson Health, the clinical arm of Thomas Jefferson
University, has grown from a three-hospital academic health center
in 2015, to an 18-hospital health system through mergers and
combinations that include hospitals at Abington Health, Aria
Health, Kennedy Health, Magee Rehabilitation and Einstein
Healthcare Network. We have over 50 outpatient and urgent care
centers; ten Magnet-designated hospitals (recognized by the ANCC
for nursing excellence); the NCI-designated Sidney Kimmel Cancer
Center (one of only 70 in the country and one of only two in the
region); and one of the largest faculty-based telehealth networks
in the country. In 2021, Jefferson Health became the sole owner of
HealthPartners Plan, a not-for-profit health maintenance
organization in Southeastern Pennsylvania. We are the first health
system regionally to create an aligned payer-provider partnership.
Jeffersons mission, vision and values create an organization that
attracts the best and the brightest students, faculty, staff, and
healthcare professionals, as well as the most visionary leaders to
drive exceptional results.
- OUR MISSION: We improve lives.
- OUR VISION: Reimagining health, education and discovery to
create unparalleled value
- OUR VALUES: Put People First, Be Bold & Think Differently and
Do the Right Thing As an employer, Jefferson maintains a commitment
to provide equal access to employment. Jefferson values diversity
and encourages applications from women, members of minority groups,
LGBTQ individuals, disabled individuals, and veterans.
Keywords: Thomas Jefferson University Hospital (Philadelphia, Camden , Lead Patient Services Associate, Other , Camden, New Jersey
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