Senior Support Specialist
Company: Cooper University Health Care
Location: Camden
Posted on: January 25, 2023
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Job Description:
About usAt Cooper University Health Care, our commitment to
providing extraordinary health care begins with our team. Our
extraordinary professionals are continuously discovering clinical
innovations and enhanced access to the most up-to-date facilities,
equipment, technologies and research protocols. We have a
commitment to its employees by providing competitive rates and
compensation, a comprehensive employee benefits programs,
attractive working conditions, and the chance to build and explore
a career opportunity by offering professional development.
-Discover why Cooper University Health Care is the employer of
choice in South Jersey Short Description Provides support to Cooper
University Hospital including off-site hospital based ambulatory
practices. - Installs, configures and responds to customer support
calls for software, hardware, peripherals, data network devices,
smartphones, and all equipment used for Cooper business.
Troubleshoots and repairs network connectivity issues; updates
hardware inventory including spare parts; replaces and removes old
equipment; develops and maintains technical documentation;
interfaces with other IT teams and service vendors to resolve
problems. -Provide second and third level technical support for all
technicians; represents Team Lead in their absence; interfaces with
other IS teams and service vendors to resolve problems. - Works
independently with minimal supervision while handling tickets -and
projects. - Mentors team members. -Experience Required2-4 years
experience preferredEducation RequirementsHS diploma or equivalent
requiredSpecial RequirementsMinimum of 5 year's experience in
computer hardware installation, maintenance and repair.Strong
analytical, technical and troubleshooting skills required. -
Customer focus and positive, can-do approach is critical.Must have
good interpersonal, verbal and written communication skills
Keywords: Cooper University Health Care, Camden , Senior Support Specialist, Other , Camden, New Jersey
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