In Room Dining Order Taker

Company: Ocean Casino Resort
Location: Atlantic City
Posted on: March 16, 2023

Job Description:

About the Role

The In Room Dining Ordertaker is responsible for answering phone calls and taking in room dining and amenity orders over the phone.

Position Responsibilities

• Dispatching in room dining orders and amenity orders to servers
• Up sell and promote items
• Answer guest questions regarding Food & Beverage Menu
  • Responsible for inputting order into point of sales system in a timely manner
  • Responsible for closing all open checks to the appropriate account
  • Excellent phone and customer service skills. Good memory, detail oriented with keen awareness of surroundings
  • Good organizational and computer skills
  • Performs all other related and compatible duties as assigned.
    • Excellent phone and customer service skills Essential Functions
      • Communicate (hear, speak, read, and legibly write in English) with and promote positive co-worker and guest interactions, maintain professionalism at all times while working with other employees, Departments and guests
        • Ability to use writing implements and small workstation areas
        • Shift assignments may be irregular, and will cover days, nights, weekends and holidays
        • Ability to handle all types of guest related situations
        • Ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
        • Ability to bend to speak through window opening waist high and into microphone chest high
          • Must be able to walk and stand for entire shift
          • Ability to work in a high-pressure environment What's Required
            • Minimum of 6 months' experience as an Order Taker in high volume and/or Room Service environments
            • Ability to effectively communicate with guests, co-workers and management
            • High School Diploma or equivalent
            • Ability to effectively communicate in English

Keywords: Ocean Casino Resort, Camden , In Room Dining Order Taker, Other , Atlantic City, New Jersey